*Brand Manager | Client Success & Janitorial Supervisor*
*Anago Cleaning Systems of Southwest Florida*
## Position Summary
Anago Cleaning Systems is seeking a high-performing, relationship-driven leader to protect, grow, and strengthen our brand throughout Southwest Florida.
This is *not* a traditional janitorial management position. We are looking for a professional who can build long-term client relationships, coach franchise owners, maintain operational excellence, identify business growth opportunities, and represent Anago with the highest level of professionalism.
The ideal candidate is a servant leader with exceptional communication skills, strong operational knowledge, outstanding organizational abilities, and a passion for helping clients and franchisees succeed.
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# Core Responsibilities
## 1. Protect Client Relationships
* Build strong, long-term relationships with every assigned client.
* Conduct regular in-person client visits and quality inspections.
* Resolve concerns before they become complaints.
* Maintain exceptional client satisfaction and retention.
* Become the trusted advisor for every account.
### KPI
* Minimum 4 client visits per day
* Minimum 20 inspections per week
* Client retention above 98%
* Client response within 30 minutes during business hours
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## 2. Grow Existing Accounts
Every client visit should create opportunities to grow the relationship.
Identify opportunities to provide:
* Carpet cleaning
* Floor stripping & waxing
* Tile & grout restoration
* Pressure washing
* Window cleaning
* Post-construction cleaning
* Disinfection services
* Emergency cleaning
* Specialty services
Generate:
* Client referrals
* Google reviews
* Additional locations
* Cross-selling opportunities
### KPI
* Minimum 2 qualified upsell opportunities per week
* Monthly recurring revenue growth from existing clients
* Minimum 2 client referrals per quarter
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## 3. Develop & Coach Franchise Owners
The Brand Manager is responsible for helping franchisees become better business owners.
Responsibilities include:
* Conduct coaching visits
* Train franchisees on quality standards
* Improve efficiency
* Ensure compliance with company standards
* Hold franchisees accountable
* Recognize outstanding performance
* Help franchisees grow their businesses
### KPI
* Franchise quality score above company standards
* Monthly coaching sessions
* Improvement plans completed on schedule
* Reduced client complaints
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## 4. Ensure Operational Excellence
Maintain the highest standards of quality.
Responsibilities include:
* Perform detailed inspections
* Verify corrective actions
* Follow up until issues are completely resolved
* Document everything in CRM
* Monitor service consistency
* Ensure proper use of chemicals, equipment and PPE
* Enforce safety standards
* Maintain company image
### KPI
* Inspection completion rate above 95%
* Complaint resolution within 24 hours
* Complete documentation of every inspection
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## 5. Build the Brand
Every interaction should strengthen Anago's reputation.
Represent the company with:
* Professionalism
* Integrity
* Accountability
* Positive attitude
* Sense of urgency
* Excellent communication
* Leadership by example
The Brand Manager represents the President of the company in the field.
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# Required Qualifications
* 5+ years managing commercial janitorial operations
* Experience supervising multiple accounts
* Experience leading teams of 15+ employees
* Commercial floor care experience (strip & wax, scrubbers, burnishers)
* Knowledge of cleaning chemicals and procedures
* Strong inspection and quality control experience
* Excellent customer service skills
* Bilingual (English/Spanish) preferred
* Valid Florida driver's license with clean driving record
* Proficient with Microsoft Office, CRM systems, and mobile technology
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# Preferred Experience
* Healthcare
* Education
* Class A office buildings
* Industrial facilities
* Government facilities
* Multi-site account management
* Budget management
* Vendor management
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# Critical Success Traits
We are looking for someone who is:
* Relationship-driven
* Highly organized
* Accountable
* Self-motivated
* Positive
* Professional
* Detail-oriented
* Coachable
* Strong communicator
* Problem solver
* Results-oriented
* Able to make decisions independently
* Comfortable with difficult conversations
* Entrepreneurial mindset
* High integrity
* Team player
* Growth-oriented
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# What Success Looks Like
Within the first 12 months, the successful Brand Manager will:
* Build trusted relationships with every assigned client.
* Increase client retention.
* Generate new revenue through upselling and referrals.
* Improve franchisee performance.
* Maintain exceptional inspection scores.
* Resolve issues before clients need to call.
* Strengthen the Anago brand throughout Southwest Florida.
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# Compensation
* Competitive base salary
* Performance bonuses
* Company vehicle or vehicle allowance
* Company phone
* Paid Time Off
* Professional development
* Advancement opportunities
* Leadership growth within a rapidly expanding organization
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# Indeed Pre-Screening Questions
1. How many years of commercial janitorial management experience do you have?
2. What is the largest cleaning team you have supervised?
3. How many client accounts have you managed simultaneously?
4. What types of facilities have you managed? (Healthcare, Schools, Office, Industrial, etc.)
5. Are you experienced in stripping, waxing, and commercial floor care?
6. What commercial cleaning equipment can you operate?
7. Describe how you conduct a quality inspection.
8. Tell us about a time you prevented a client from canceling service.
9. Describe a time you identified an upselling opportunity that increased revenue.
10. Have you coached or developed employees or business owners? Give an example.
11. How do you handle difficult conversations with clients or team members?
12. What KPIs did you have in your previous position?
13. Why are you interested in joining Anago?
14. What motivates you more: building a business, developing people, or managing operations? Why?
15. Why are you leaving your current employer?
Pay: $25.00 - $38.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Opportunities for advancement
- Paid training
- Referral program
Work Location: In person
