Boyer's Floor Covering, a 100+ year business in Berks County, PA, is growing!
We are seeking a dynamic and detail-oriented Administrative Assistant/Customer Service Representative to join our team. This role is vital in ensuring smooth operations and delivering exceptional service to our wonderful customers and internal team alike. You'll be the friendly face welcoming customers to our showroom and assisting with product selection and education, managing phone calls, assisting with ordering, scheduling estimates and projects, customer communications, working with management on pricing, marketing initiatives, general office administrative tasks, and most importantly, providing top-notch customer service. Your organizational skills and computer literacy will help keep our office running efficiently while fostering positive customer relationships. This position offers an exciting opportunity to develop your administrative expertise and learn about the flooring and design industry in a positive and friendly environment where your proactive attitude and enthusiasm make a real difference.
Responsibilities
- Greet visitors with professionalism and warmth
- Provide showroom support with customers in product selection process
- Answer, direct, and assist with incoming calls with excellent phone etiquette
- Handle incoming emails, messages, and correspondence promptly and accurately
- Maintain organized filing systems, both physical and digital, ensuring confidentiality of sensitive information
- Perform data entry tasks using Microsoft Office and QuickBooks
- Assist with calendar management, scheduling appointments, meetings, and administrative assistant duties as needed
- Support office management activities including ordering, customer follow up, invoicing, payment receipt, scheduling, etc.
- Provide exceptional customer support by addressing inquiries efficiently and professionally
- Manage client communication through phone calls, emails, and in-person interactions to ensure satisfaction
Qualifications
- Proven office experience with strong organizational skills and attention to detail
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace tools
- Experience with QuickBooks or similar bookkeeping software is preferred
- Excellent phone communication skills with proper phone etiquette
- Strong typing speed with accuracy for data entry tasks; familiarity with proofreading is beneficial
- Ability to handle confidential information discreetly and professionally
- Exceptional time management skills to prioritize tasks efficiently in a busy environment
- Previous clerical or administrative experience is highly desirable
- Personal assistant or office management experience will be considered an asset
- Previous experience in a construction/flooring business a plus, but we are willing to train the right candidate
Join us in working in a welcoming environment where your organizational talents shine! This role offers the chance to grow your administrative skills and learn about the flooring industry while making a meaningful impact through excellent customer service. We’re committed to supporting your professional development as you help keep our office running smoothly!
This position will offer a flexible schedule, but does require Saturday working hours from 10 am-3 pm and one evening a week until 7 pm. We are happy to customize a schedule for you around these requirements and can create a 4 day or 5 day a week working schedule depending on your preference. Our goal is to create a fulfilling work place and environment for all our employees.
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Health insurance
- Paid time off
Work Location: In person
