MAINTENANCE TECHNICIAN Department: Maintenance FLSA Status: Non-Exempt Reports To: General Manager
Date Revised: February, 2021 As Maintenance Technician, you will perform general repairs in and around the hotel as needed to ensure the hotel remains in good physical condition for guests. This is done through preventative maintenance and responding quickly to requests from guests and other team members. How will you do this? The following are the essential functions and responsibilities of the job:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Receives written work orders or verbal instructions from supervisor.
Performs a variety of repair and maintenance tasks, including, but not limited to carpentry, plumbing, electrical work, painting, and masonry.
Maintains all fixtures and equipment according to preventative maintenance schedule and records such maintenance in log book.
Replaces worn or damaged parts such as hoses, wiring, and belts, in small machines and equipment.
Assists other departments with moving furniture and unloading and storing supplies. Cleans internal areas of buildings, including sweeping and mopping.
Maintains cleanliness of public areas, storage areas, and parking lot. Empties trash cans and consolidates trash for weekly pickup.
May operate snow removal equipment to maintain parking lots and sidewalks. Maintains and services pool and spa areas including testing and recording as stated by State and City regulations.
Keeps accurate records of key controls. Responds to guest requests and complaints timely, efficiently, appropriately and in a friendly manner; escalates complaints to management when necessary.
Ensures good relationships with internal and external customers and contractors. Maintains professional image at all times through action, appearance, and dress.
Operates in accordance with all federal, state, and local laws including OSHA and health code laws.
Follows Company policies and procedures. Other duties as assigned by supervisor or management.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY Specialization in technical crafts (HVAC, electrical, plumbing, etc.) is required. An ability to advance knowledge in these areas is essential.
Speak, read, write, and comprehend the English language, proficiently. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests. Commitment to delivering high level customer service.
Able to utilize quick thinking and apply quick resolution to hotel maintenance issues in accordance to the brand standards.
Able to work in fast paced environment.
Able to prioritize, organize, and manage multiple tasks.
MAINTENANCE TECHNICIAN Department: Maintenance Reports To: General Manager FLSA Status: Non-Exempt Date Revised: February, 2021
EDUCATION High School Diploma or GED equivalent; two years of college or vocational training in electrical or mechanical engineering or plumbing, preferred.
EXPERIENCE Previous facilities maintenance, plant operations or engineering services experienced preferred.
SUPERVISORY RESPONSIBILITIES No supervisory requirements for this job.
LICENSES OR CERTIFICATES Valid driver’s license required. Pool certification required, or ability to attain within 60 days. Certification or specialization in one or more technical craft (HVAC, electrical, plumbing, etc.) preferred.
PHYSICAL REQUIREMENTS The following outlines the physical requirements of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Frequency Grid N = Not Anticipated O = Occasionally F = Frequently C = Constantly 0% 1-33% (per shift) 34-66% (per shift) 67-100% (per shift)
Physical Requirements of Job N ☐ O ☐ F ☒ C ☐
Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms. N ☐ O ☒ F ☐ C ☐
Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces. N ☐ O ☒ F ☐ C ☐
Stooping: Bending body downward and forward by bending spine at waist. Requires full use of the lower extremities and back muscles. N ☐ O ☒ F ☐ C ☐
Kneeling: Bending legs at knee to come to rest on one or both knees. N O F C
Crouching: Bending the body downward and forward by bending leg(s) and spine.
MAINTENANCE TECHNICIAN Department: Maintenance Reports To: General Manager FLSA Status: Non-Exempt Date Revised: February, 2021 ☐ ☒ ☐ ☐ N ☐ O ☒ F ☐ C ☐
Crawling: Moving about on hands and knees or hands and feet. N ☐ O ☒ F ☐ C ☐
Reaching: Extending hand(s) and arm(s) in any direction, particularly for sustained periods of time (typing/using a mouse). N ☐ O ☐ F ☐ C ☒
Standing: Remaining upright on the feet, particularly for sustained periods of time. N ☐ O ☐ F ☐ C ☒
Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. N ☐ O ☒ F ☐ C ☐
Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. N ☐ O ☒ F ☐ C ☐
Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion. N ☐ O ☐ F ☒ C ☐
Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to positions. ☐ Up to 10 lbs. ☐ 10-20 lbs. ☐ 20-50 lbs. ☒ 50+ lbs. N ☐ O ☒ F ☐ C ☐
Finger Dexterity/Grasping: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm. N ☐ O ☒ F ☐ C ☐
Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. N ☐ O ☒ F ☐ C ☐
Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers or guests accurately, loudly, or quickly. N ☐ O ☒ F ☐ C ☐
Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive information through oral communication. N ☐ O ☒ F ☐ C ☐
Repetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
MAINTENANCE TECHNICIAN Department: Maintenance FLSA Status: Non-Exempt N ☐ O ☒ F ☐ C ☐
Reports To: General Manager Date Revised: February, 2021 Vision: Employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; determine accuracy, neatness, and thoroughness of the work assigned; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurements devices; and/or assembly or fabrication of parts at distances close to the eyes.
BACKGROUND CHECK Yes ☒ No ☐ This job requires a valid drivers’ license and motor vehicle background check. Yes ☒ No ☐
This job requires a criminal background check. GENERAL NOTES Maintenance Technicians will be required to work varying schedules as dictated by the business needs of the hotel. This includes attendance at all scheduled brand and job specific training sessions and meetings. May require nights, weekends, and holidays.
Consistent attendance in accordance to the standards set forth by Converge Hospitality must be maintained and is an essential element of the success in this role. If Maintenance Technician is unable to meet these requirements, he/she will be subject to disciplinary action based on franchisee operating policies, up to and including termination of employment.
This job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The team member will also perform other reasonable business duties as signed by the supervisor. Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail. If requested in accordance with applicable law,
Converge Hospitality provides reasonable accommodation to known physical or mental limitations of an otherwise qualified team member with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on Converge Hospitality.
Converge Hospitality is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract. SIGNATURE MAINTENANCE TECHNICIAN Department: Maintenance FLSA Status: Non-Exempt Reports To: General Manager Date Revised: February, 2021
Pay: From $22.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Opportunities for advancement
- Paid time off
- Vision insurance
Work Location: In person
