The Consumer Bank is accelerating the adoption of Artificial Intelligence to improve customer experiences, create operating leverage, strengthen risk management, and unlock new sources of business value. We are seeking a Director, AI Strategy and Use Case Management to serve as the day-to-day leader for the Consumer Bank AI portfolio.
This role will partner closely with Consumer Bank leadership, Product, Technology, Data, Analytics, Operations, Risk, Compliance, and other partners to convert strategic priorities into a disciplined portfolio of AI-enabled use cases. The Director will manage intake, prioritization, operating routines, delivery oversight, governance, and value realization across the portfolio.
The successful candidate will be a strong operator who can bring structure to ambiguity, coordinate across complex stakeholder groups, and keep high-value AI initiatives moving from concept through experimentation, implementation, and scale. The role will contribute to AI strategy development, but its primary focus is execution, portfolio management, and measurable business outcomes.
