1st Shift - Monday - Friday
Under the direction of the General Manager, the Logistics Manager focuses on administering the primary business operation of Priority Dispatch, namely the coordination of transportation and delivery services for Priority’s customers. This position also administers the delegation of services to, and coordination with, Independent Contractors. This includes ensuring that IC’s are held accountable for Statements of Work and EPOD for customers. The Logistics Manager will further administer and develop appropriate budgets (including billing and costing, and IC commission management), new customer-required routes, commissions, compliance, requisitions, scanning and sorting operations, dispatch activity, routing and scheduling of cabinets or other goods, distribution of products, and customer-required verifications and records. The primary focus is to ensure superior customer service is achieved by ensuring high-quality performance to include professional, consistent, efficient, secured and controlled critical deliveries. Remains vigilant about streamlining operating efficiency, error elimination/resolution and increased productivity; utilizes PDI methodology and tools. Continually cultivates belief and pride in the Mission, Vision and Values.
ESSENTIAL DUTIES AND RESPONSIBILITIES Other duties may be assigned.
· Maintains up to date routes/schedules using the costing spreadsheet.
· Creates, plans and executes efficient routes and processes for delivery.
· Ensures all routes and schedules are covered and assigns drivers to non-routed deliveries.
· Income management for distribution, mixed fleets and stats.
· Negotiates statements of work and documents commission adjustments.
· Manages customer relationships and effective communication with all Independent Contractor partners.
· Addresses Independent Contractor non-compliance.
· Forecasts Independent Contractor needs and inputs IC requests in the system.
· Completes service level reporting and updates client’s web portals.
· Completes assigned billing activities and tracks and files all required paperwork.
· Manages orders, including tracking assigned pick-ups and deliveries to maximize productivity; uses appropriate service levels, vehicle requirements, mileage, and weight.
· Provides support for customers and IC’s who have problems with order entry, systems, equipment, or applications.
· Coordinates Independent Contractor handoff during onboarding process.
· Responsible for key performance metrics.
· May be responsible for the oversight of sorting for distribution and non-distribution of routes, schedules, and cabinet and pharmaceutical deliveries.
· May dispatch during core hours.
· May train, motivate and supervise associates.
· May have direct and/or recommendation authority relative to hiring, termination, advancement, promotion, demotion, transfer, re-classification, and appraisal of associates.
· Ensures all key PDI processes are followed.
· Complies with Associate Handbook policies and procedures, Master Operating Plan, and all Federal and State Laws.
· Maintains high awareness and commitment to superior customer service.
· All other duties as assigned
EDUCATION AND EXPERIENCE
· Bachelor’s degree with a concentration in business or other relevant field.
· Three to five years of managerial experience/background preferred.
QUALIFICATIONS
· Must be able to interpret and use financial information.
· Ability to read and interpret documents such as safety rules, and operating and maintenance procedures.
· Transportation background experience preferred.
· Extensive knowledge of regional roadways.
· Must be proficient in Microsoft Word and Excel, and with the use of computers.
· Excellent communication and negotiation skills.
· Must be able to interact with peers and upper management.
· Customer service orientation is a must.
· Tow motor experience is a plus (will provide training and certification).
· Demonstrated problem solving and organization skills a must.
· Must be able to work independently and under time constraints.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associates may use one or more of the following on a regular basis: telephone/other voice communication devices, audio-visual equipment, personal computer, mainframe computer terminal, copy machine, calculator, or other specialized equipment typically used in an office setting. Physical exertion requirements for this position include exertion and lifting to 75 pounds of force repeatedly, and/or up to 100 pounds of force as needed to move objects, with the ability to use tools to maneuver.
A typical day's activities include sitting for extended periods, standing, walking, bending, stooping, pushing, pulling, lifting, reaching, driving; normal finger dexterity, visual acuity (with or without corrective glasses), hearing, talking, typing and grasping are also required to carry out essential functions. The associate is subject to indoor conditions primarily with most work occurring inside a warehouse and/or office. The Associate is subject to low to moderate noise levels such that normal talking is required to be heard.
This description is a general explanation of the duties and responsibilities of the Logistics Manager position and is not to be interpreted as all-inclusive.
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have the ability and willingness to be on call during no traditional work hours?
Experience:
- Logistics Management: 1 year (Required)
Work Location: In person
