To maintain a high quality of services offered to guest through the functional areas of reservations, guest registration, telephone services and guest accounting, so as to maintain established hospitality and operational standards.
- Maintain high standards of guest service, quality and hospitality.
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Contributes to the guest’s satisfaction and perception of service.
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Responsible for registering incoming guests with complete and required information.
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Responsible for checking out guests who are leaving with correct procedures.
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Correctly operate switchboard, take full and complete messages and transfer calls for guests, staff and employees.
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Correctly take incoming reservation requests, completing all information as required. Verify all information.
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Must be aware of room rate structure and upsell rooms.
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Responsible for posting all types of charges to the guest’s room account, i.e. phone, laundry, miscellaneous, etc.
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Operate reservation computer system.
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Must be able to account for cash, check, credit card or direct billings by guests and follow procedures in procuring payment on accounts.
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Responsible for checking reservations daily and blocking rooms if applicable.
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Responsible for filing reservations in proper place.
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Correctly balance shift report and deposit and account for shift activity.
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Correctly accept, account for and store guest’s valuables in safety deposit boxes.
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Must check for “Sleepers”.
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Correctly prepares accurate vacancy and room status reports.
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Responsible for logging and making “Wake-up” calls as requested.
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Must be current and aware or communication log.
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Responsible for checking travel agent commission vouchers for accuracy.
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Types travel agent commission checks and researches commission requests.
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Prepares rooms for renting if necessary.
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Acts as courtesy van driver if necessary.
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Performs clerical, filing and light bookkeeping duties.
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Closes pool and assist in meeting rooms.
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Delivers cribs, linens, etc. to guests.
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Assists guests in hook up of VCR and ADA equipment.
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Performs any other duties as required.
To perform this kind of work you must be able to:
- Deal with the general public, guests and employees with tact and courtesy.
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Work alone at times and take care of any emergency procedures (crisis management).
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Plan and organize work neatly.
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Read and interpret any information.
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Change activity frequently and cope with interruptions.
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Handle difficult guests with calm, professional attitude.
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Follow established procedures.
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Speak and write clearly.
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Accept responsibility for shift.
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Use a computer, typewriter, ten-key adding machine and cash register.
