Student Worker- Student Memorial Center Operations 2026-2027

Millersville University of Pennsylvania -
Millersville, PA

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Job Details

$9.50 - $12.50 an hour
15 hours ago

Benefits

Flexible schedule

Qualifications

Microsoft Word
Microsoft Excel
In-person customer service
Moving
Desktop applications
Event customer service

Full Job Description

Position Information

Requisition Number

Stu797P

Position Type

Student Worker

Department

Department of Student Workers

Job Title

Student Worker- Student Memorial Center Operations 2026-2027

Classification

Student Worker

Pay Rate

Varies

Position Summary Information

Hours per week

12 to 30 hrs/week

Days Worked

Flexible (Open 7 days per week)

Hours/Shift worked

Flexible 3-4 hour shifts scheduled between 7:30AM - 11:30PM (7 Days per week)

Posting Detail Information

Job Summary/Basic Function

Information Desk Attendant: The SMC is seeking student workers to serve as attendants at the Information Desk, the heart of the SMC. Information Desk attendants will answer phones for the University call center, manage lost and found items, oversee student org key distribution, provide excellent customer service to guests, provide event support, and assist in the successful operations of the SMC. This role offers students the opportunity to develop the transferrable skills needed to compete in today’s job market. This position pays $9.50 an hour and includes a consistent schedule of 12-30 hours per week depending upon student’s availability. Flexible days, nights, weekends, assigned around your schedule/availability. All employees are eligible to earn $1 additional per hour for shifts worked between 7:30am – 9am and 9pm – 11:30pm.

Setup Crew: As an Info Desk member, you will automatically be added to the SMC Setup Crew. Setup Crew hours are an opportunity to earn additional hours at $12.50 an hour. Members work a flexible schedule to assist in the setup and teardown of events that are scheduled in the SMC through the semester. Setup includes setting up chairs and tables for events within the MPR, Promenade, and other areas of the SMC. This position is scheduled randomly throughout the week and is dependent upon events that occur within the building. Setups can last anywhere from 15 minutes to 1 hour depending on the number of setup crew members present. This position pays $12.50 an hour. Setup crew members can work as many/little setups as preferred throughout the week. All setup communications are sent via Teams once hired.

Required Qualifications

Info Desk Attendant

Interpersonal Communication Skills
Customer Service Experience
Positive attitude and ability to work as a member of a Team
Computer skills (Proficiency in Microsoft Word, Excel, etc.)
Willingness to perform varied duties as assigned
Ability to multitask and work with multiple projects at one time
Commit to assigned work schedules
Proudly represent Millersville and introduce customers to the many benefits of MU
Availability on Friday, Saturday, and/or Sunday is required (at least 2 of the three days)
Requires working nights and weekends on occasions
Showcase a high level of professionalism and decorum

Setup Crew (Optional)

Ability to lift, move, push, carry up to 25 lbs
Ability to work as a member of a team
Positive attitude
Flexible hours

Preferred Qualifications

Info Desk Attendant

Knowledge of Millersville University and its many resources, services, and ways to get involved
Experience providing exceptional customer service
Demonstrated ability to work in a professional environment
Priority hiring for applicants who are able to work opening and/or closing shifts (7:30am – 9am, 9pm – 12am) and Friday availability

Job Duties

Information Desk Attendant Tasks include:

Serve as a University Call Center representative by answering incoming phone calls to the University’s main phone line, transferring callers to requested on-campus offices and/or personnel, answering general inquiries, and problem-solving
Manage the SMC Information Desk and assist on-site customers with general facility questions, directions, on-site event/activity information, helpful University policies and procedures, and other general inquiries

* Provide exceptional customer service during all customer interactions (verbal, nonverbal, written) * Facilitate the SMC key check-out process for student organizations and building personnel

Facilitate room unlocks for customers who have spaces reserved within the SMC in the absence of a shift manager
Assist student organizations in retrieving organization mail from the SMC Mail Center
Dispense first-aid supplies as needed
Report general maintenance issues to University Facilities and ensure maintenance radio is in working condition and charged during scheduled shift
Maintain a willingness to assist facility users in any reasonable requests to support programming, including last-minute changes to room reservations, setup information, etc.
Create a friendly and positive work environment for student info desk employees, MU employees, facility users, customers, etc. by contributing to SMC Operations as a positive and professional team player
Record and relay any pertinent information regarding challenges, concerns, or other occurrences during your shift to the supervisor on duty
Contribute to the process of identifying and sharing positive and critical feedback for Student Memorial Center Operations policies, procedures, and practices
Assist in the collection and retrieval of displaced items and management of the lost-and-found center
Occasionally assist in the facilitation and management of special events and activities sponsored by the Student Memorial Center
Assist in closing of the building by completing a nightly walk-through of the facility with a shift manager
Follow and enforce all federal and state laws as well as review, follow, and enforce all policies outlined in the Millersville University Student Handbook, Student Memorial Center Employee Manual, etc.
Participate in trainings and ongoing professional development opportunities as required by supervisor

Setup Crew Member

Assist in the setup/teardown of events in the SMC such as Open Houses, meetings, UAB activities, concerts, speakers, etc.
Setup crew consists of moving furniture ONLY and does not include audio/sound/lighting.

Working Conditions and Physical Effort

Be able to sit and use a computer for the length of shift
Be able to lift up to 25 lbs occasionally during shift

Posting Open Date

08/17/2026

Posting Close Date

12/05/2026

Special Instructions to Applicants

For questions regarding this position, please email [email protected] or visit the SMC Information Desk. We receive a substantial amount of applicants, so please email to inquire directly after applying to request an interview. Positions fill fast!

Cover letter and resume are optional, but highly preferred.

Applicants who can work 9pm – 11:30pm, weekends, are are available to work at least 15 hours x week will receive priority interviews.

Shifts from 7:30am – 9am and 9pm – 11:30pm receive an additional $1 per hour.

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