Company Overview
The Kemper Museum of Contemporary Art opened in 1994 and features a dynamic collection of modern and contemporary artworks, along with engaging exhibitions and innovative programming. The Museum’s vibrant campus includes the original building, Kemper at the Crossroads, and Kemper East, with amenities such as Café Sebastienne and the Museum Shop.
Job Overview
Museum Shop Sales Associate
Department: Museum Shop
Classification: Part-time, Hourly Non-Exempt
Reports to: Retail Manager/Chief Operating Officer
Date: 2026
Position Summary
Working closely with the Retail Manager, the Museum Shop Sales Associate’s role is to provide assistance and excellent customer service to the visitors of Kemper Museum’s retail shop, online shop, and other retail initiatives. This individual will display confidence in generating sales, merchandising, and safeguarding the shop’s assets. This position is for approximately 7-14 hours a week, but may fluctuate depending on availability and needs.
Major Responsibilities
Customer Service
- Greet and assist customers with purchases, handling sales transactions, general museum questions
- Establish and maintain relationships with customers and Museum Shop artists
- Use observation, insight, and creativity to enhance the customer shopping experience
- Act as security for the Museum Shop
- Attend curator led new exhibition walk-throughs
- Back up Visitor Services as needed
- Inventory Maintenance
- In tandem with Retail Manager, assist in the research and ordering process of products
- Participate in marketing/design projects for the Museum Shop
- Maintenance of inventory data through yearly inventory counts, etc.
- Maintaining the shop appearance by restocking, dusting, tidying, and organizing
- Receive/process and display new inventory
- Visual merchandising/display of existing inventory
- Signage creation
Department Administration
- Manage opening/closing procedures including submitting shop daily sales; report and cash/check deposits
- Take/archive phone messages
- Assist with membership sign-ups and parking validation
- Assist in maintenance of electronic and paper files
- Assist with meeting monthly sales goals
- Other duties as may be assigned
Key Competencies
- Customer Service: Manages difficult or emotional customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance, meets commitments
- Oral Communication: Speaks clearly, and persuasively in positive or negative situations, listens and gets clarification, responds well to questions, demonstrates presentation skills, participates in meetings
- Design: Generates creative solutions, translates concepts and information into images, uses feedback to modify designs, applies design principles, demonstrates attention to detail
- Quality: Demonstrates accuracy and thoroughness, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality
- Attendance/Punctuality: Is consistently at work and on time, ensures work responsibilities are covered when absent, arrives at meetings and appointments on time
- Motivation: Sets and achieves challenging goals, demonstrates persistence and overcomes obstacles, measures self against standard of excellence, takes calculated risks to accomplish goals
Job Specifications
- Education: HS Diploma required/1 year college education (art/design background preferred)
- Experience: Minimum of 1+ years retail sales
- Knowledge of Shopify or similar POS systems, MAC OS X, Adobe Creative Cloud, MS Office
- Excellent communication and organizational skills
- Ability to manage details with consistency and clarity
- Ability to meet deadlines in a fast-paced environment
- Ability to work collaboratively with a diverse staff, artists, and customers
- Ability to work accurately with multiple interruptions
Physical Requirements
- Vision: The ability to see clearly at 20 inches or less and at 20 feet or more. The ability to identify and distinguish colors; Three-dimensional vision, the ability to judge spatial relationships, and distances to see objects where and as they actually are; The ability to adjust the eye to bring an object into sharp focus
- Lifts Weight and Exerts Force: lifts weight or exerts force on objects up to 50 lbs. by lifting, lowering, pulling, carrying or pushing
- Handle: The ability to seize, hold, grasp, turn or otherwise work with hand or hands and arm or arms
- Hear: The ability to perceive the nature of sounds by ear
Cover letter and Resumes can be emailed to [email protected] or you may mail hard copies to:
Kemper Museum of Contemporary Art
Diane Lambert
Director of Human Resources
4420 Warwick Blvd.
Kansas City, MO 64111
Pay: $16.00 - $17.00 per hour
Work Location: In person
