Taylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. Backed by a network of parts and service centers, nationwide dealer support organizations, and factory-trained service technicians, SSI is committed to providing the best parts and service support in the industry. We offer training schools for our service technicians on a regular basis, ensuring the best possible service to Taylor Machine Works’ customers. Sudden Service, INC (SSI) is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.
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Maintains adequate parts inventory for machines in area of responsibility. Reorders, as necessary.
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Maintains a research cross-reference file to correctly identify parts. Obtain prices on special parts and assemblies from. e Research Analyst at headquarters office.
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Furnishes customers with recommended parts inventory. Trains customers in the use of parts catalogs and PSO cards.
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Keeps record of all parts assigned to field service mechanics and ensures all unused parts for a specific job are returned to inventory.
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Expedites daily parts shipments. Expedites delivery of emergency or back-order items to accommodate customer.
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Maintains listed telephone contact number in local telephone directory to enable customer contact after normal working hours.
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Handles warranty claims and follows through to completion.
- Assists supervisor in proper storage and disposal of EPA controlled waste.
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Responsible for conducting monthly 5S / safety audit and ensuring that corrective actions are completed.
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All other duties as assigned.
- Excellent telephone skills.
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Must be in physical condition as job requires lifting, stooping, and bending.
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Operate equipment such as forklift.
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Must have a valid driver’s license and good safe driving record to be insured by the company auto insurance policy.
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High School graduate or GED equivalent
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Experience in Parts / Service industry with particular emphasis on coordinating service responsibilities with service technicians and parts personnel.
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Previous experience in a customer service-oriented role preferred.
- Medical/Prescription
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Dental
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Vision
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Vacation
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10 Holidays
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401K
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Life Insurance
