Planters Broadband Cooperative is looking for a motivated IT Support Analyst to join our Information and Technology team. This full-time, remote position is based in Newington and offers an exciting opportunity to support our telecommunications infrastructure, enhancing connectivity for our valued customers across the region.
As an IT Support Analyst, you will play a crucial role in ensuring the smooth operation of our IT systems and providing exceptional support to end-users. You'll engage with various teams to identify and resolve technical issues, contributing directly to our mission of providing high-quality broadband services. We are proud to offer a competitive salary range of $75,000 to $90,000 annually, along with comprehensive benefits and career development opportunities.
- Provide technical support to end-users via phone, email, and remote access
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Diagnose and troubleshoot hardware and software issues
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Assist in the setup and configuration of new equipment
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Maintain and update IT documentation and inventory
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Coordinate with vendors for hardware and software solutions
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Implement IT security measures and best practices
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Participate in team projects aimed at improving IT service delivery
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Stay updated with new technologies and industry trends
- High school diploma or equivalent; relevant certifications are a plus
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0-2 years of experience in IT support or a related field
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Strong understanding of Windows and Mac operating systems
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Familiarity with common software applications and network configurations
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Excellent problem-solving and analytical skills
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Strong communication and interpersonal skills
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Ability to work independently and as part of a team
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Strong desire to learn and adapt in a fast-paced environment
