1.0 General Job Description
1.1 A Parts Representative is responsible for managing, selling, and distributing parts and accessories while providing exceptional customer service and maintaining accurate inventory.
1.2 Customer Service & Sales: Assist customers in finding the correct parts, provide product information, recommend alternatives, and process orders, payments, and returns
1.3 Inventory Management: Maintain accurate stock levels, order new parts as needed, inspect parts for defects, and organize the stockroom according to a prearranged system Technical Knowledge: Understand the specifications and applications of parts, including mechanical, automotive, or industrial components, to advise customers effectively.
1.4 Administrative Duties: Update records, generate reports, track sales, and maintain customer relationships using CRM or sales management software.
1.5 Logistics & Coordination: Arrange delivery or pickup of parts, coordinate with suppliers, and ensure timely fulfillment of customer orders.
2.0 Required Skills
2.1 Strong communication and interpersonal skills to interact with customers and colleagues Problem-solving and analytical skills to identify the correct parts and troubleshoot issues
2.2 Attention to detail for inventory accuracy and quality control
2.3 Technical aptitude to understand product specifications and applications
2.4 Proficiency with MS Office, sales software, CRM systems, and catalog navigation
3.0 Qualifications
3.1 Education: High school diploma or equivalent
3.2 Experience: Previous experience in sales, customer service, or parts management is preferred
Pay: $20.00 - $28.00 per hour
Benefits:
- 401(k)
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
Work Location: In person
