What you will be doing:
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Performs daily building inspections and tours
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Welcomes residents and visitors, and helps them to and from their vehicles
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Monitor all life safety devices for Independent and RC residents
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Fill out daily shift and incident reports. Send daily to designated people
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Assists residents with packages when they enter the community
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Delivers packages to the residents' apartments daily
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Responsible for logging and delivering of resident packages
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Sort and distribute inter-office mail
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Assist residents by occasionally moving their vehicles to their assigned location
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Provides requested assistance to residents in a courteous and helpful manner
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Responds to Emergency Calls from residents and staff and direct to appropriate responders
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Manages guest apartment reservations
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Other duties as assigned
What we are looking for:
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Ability to uphold our core values and follow policies and procedures.
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Previous experience in hospitality, customer service, senior living, or healthcare settings preferred.
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Strong interpersonal and communication skills.
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Basic computer skills (typing, email, scheduling systems, resident management software, administrative tasks).
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Must be able to take initiative to always find a way to say yes to both our residents and staff.
- Able to handle difficult or emotional situations, shows respect and sensitivity for cultural differences, and adheres to residents’ bill of rights.
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Able to work assigned schedules, have reliable transportation, and be on time for scheduled shifts.
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Most importantly, have a positive attitude and be able to smile at all times.
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Ability to stay calm during an emergency.
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Empathy & respect for older adults.
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HS Diploma/GED required; hospitality-related training preferred.
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Ability to stand, walk, and move throughout the community for extended periods.
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Ability to lift and carry 30 pounds as needed.
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Ability to respond quickly in emergency situations
What we offer:
Our Full-Time associates are offered competitive wages and a best-in-class benefits package which includes:
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Medical/dental/vision insurance effective 1st of the month following hire date
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Company-paid life insurance/short-term disability/long-term disability
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Legal plan
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Identity Theft protection
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Pet insurance
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Group Critical Illness Insurance
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Hospital Indemnity Insurance
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12 Paid Sick days
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2 weeks (80 hours) paid Vacation days
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9 paid Holidays (including your birthday!)
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403(b) retirement with a 4% company match after 90 days of employment
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Free meals
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Free area attraction tickets
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Tuition reimbursement
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Employee Hardship Fund
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Employee assistant program
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Free on-site parking
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Discounted MTA passes
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Free education/training classes
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PayActiv (daily pay)
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Hospitality On Call Pay
We have a culture of development and offer further career opportunities and advancement for our associates.
Come join us at Roland Park Place and see why we continue to be the #1 CCRC in Maryland, #5 in the Nation, and Certified as a Great Place to Work.
