We are looking for a reliable, experienced Occupancy Specialist to join our on-site team at a nonprofit affordable senior housing community in San Francisco's Fillmore/Western Addition neighborhood. Our residents are low-income older adults, so we're looking for someone who is patient, compassionate, a good listener, and able to balance excellent resident service with completing tasks and projects efficiently.
Our community is conveniently located within walking distance of Japantown, Hayes Valley, and Alamo Square.
This is a full-time, non-exempt, hourly position. Monday - Friday, from 8 am - 5 pm. We offer excellent benefits such as medical, dental, vision, and life insurance, free and confidential counseling through our Employee Assistance Program (EAP), access to our Health Advocate program, access to a (non-matching) 401(k) program, paid sick time, 2 weeks paid vacation in first year of employment, and 11 paid holidays. Hourly salary range is $32-$36 (based on experience).
We are an Equal Employment Opportunity employer and encourage all interested persons to respond. Qualified applicants with arrest/conviction records will be considered. Please submit a cover letter and resume. Interviews are arranged by appointment only. We do NOT accept phone calls in response to this job posting from recruiters or potential applicants.
Essential Functions & DUTIES
- Serves as initial and primary staff for resident admission, certification and recertification, and miscellaneous occupancy functions, including, but not limited to interviewing prospective residents and verifying their eligibility. This staff member prepares documentation for regulatory management and occupancy reviews, as well as preparing monthly HUD and Corporate occupancy reports.
- Familiarity with HUD occupancy policies and procedures. Ensures that all HUD and Fair Housing rules and regulations are always being followed, including waiting list compliance, and assisting with AFHMPs.
- Fills in for front desk support and the duties of that position, on occasion.
- Communicates and interacts with residents, families, management, contractors, and vendors.
- Must possess the ability to work in Windows environment, and proficiently use Microsoft Office 365 apps, including SharePoint, OneDrive, Word, Excel, Outlook, etc. The ability to operate Yardi is a plus!
QUALIFICATIONS & SKILLS
- Certificate as Certified Occupancy Specialist or Tax Credit Specialist A PLUS!
- Ability to work under pressure and successfully meet deadlines.
- Must be friendly, patient, versatile, flexible, and able to multitask.
- Flexible, creative, well organized, with problem solving and communication and training skills.
- Ability to exercise tact and diplomacy and to maintain confidentiality.
- Experience working with diverse groups, i.e., staff, residents, outside contacts.
- Commitment to the company’s goals and philosophy.
- Previous experience with Section 8, Tax Credit, or HUD housing is a plus.
- Speak, read, and write in English and follow oral and written instructions.
- Bend and lift 20 pounds, file in 4-drawer filing cabinets.
- Bilingual in Russian or Mandarin is a plus!
COMPANY OVERVIEW
Barcelon Associates Management Corporation is accredited by The Institute of Real Estate Management of the National Association of Realtors(R), having met that organization's standards of excellence in education, experience, integrity and fiscal stability. We have been a consulting, marketing, and management company since 1979. Over the last 25 years, we have focused our services in the affordable senior housing industry. There are few companies in our industry that have this kind of longevity and quality in providing services to seniors.
We are dedicated to integrity, accountability, teamwork, sincerity, communication, planning and positive professional management. We work as a team valuing and respecting our differences, building on our strengths, and compensating for our weaknesses. We honor and respect each person's gifts, feelings and contributions. Communication, active listening, and admiration will help us reach our common goals and preserve our sense of being part of an extended family.
Our on-site associates are the keys to our success. Every day they earn our respect, appreciation and empathy. We will endeavor to encourage our associates to grow, explore, and share new concepts and opportunities that will inspire them to grow with us as a member of our extended family. Our associates are cherished individuals who merit our encouragement, training, understanding, nurturing, and dignity.
EOE
Pay: $32.00 - $36.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Education:
- High school or equivalent (Required)
Experience:
- Yardi: 1 year (Preferred)
- OneSite / Realpage: 1 year (Preferred)
- affordable housing: 1 year (Required)
License/Certification:
- COS / CPO / Tax Credit (Occupancy-related) (Preferred)
Ability to Commute:
- San Francisco, CA 94115 (Required)
Work Location: In person
