This position supports clients during their stay at the Resource and Crisis Center by providing compassionate care, de-escalation, and coordination of services.
The role includes developing discharge and safety plans, offering follow-up support, and connecting clients to community resources. The specialist collaborates with the interdisciplinary team, maintains accurate documentation, and upholds confidentiality and professional standards.
Schedule:
This position works three 12-hour shifts per week, including every other weekend (Saturday and Sunday).
As a 24/7 facility, both day and night shifts are available:
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Day Shift: 7:00 AM – 7:30 PM
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Night Shift: 7:00 PM – 7:30 AM
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Engage and collaborate with clients presenting for care at the Resource and Crisis Center
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Provide continuity of care throughout the client’s stay, including discharge planning and post-discharge follow-up
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Encourage client participation in the care process, communicating clearly about available options and aligning with client preferences whenever possible
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Function as an integral member of the interdisciplinary care team to maximize client outcomes
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Welcome clients to the Crisis Center, establishing a safe and supportive environment
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De-escalate crises while interacting with clients with dignity and respect
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Provide referrals and connect clients to preferred community services
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Collaborate with clients to create and implement safety plans
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Assist clients in accessing services and navigating barriers post-discharge
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Share lived experience when appropriate to support client engagement
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Assist clients in understanding and managing their symptoms
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Support connections to self-help groups when appropriate
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Maintain strict confidentiality at all times
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Participate in clinical supervision, staff meetings, and crisis debriefings
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Advocate for client needs, rights, and preferences
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Complete all required electronic and paper documentation accurately and timely
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Perform additional duties as assigned
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High school diploma or GED required
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Associate degree or higher preferred
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MDHHS Certified Peer Support Specialist required
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Minimum of two (2) years of experience in mental health, substance use treatment, or crisis services in a hospital or community setting
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Familiarity with community resources for mental health and substance use treatment
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Ability to work independently and collaboratively
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Strong organizational and time-management skills
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Effective problem-solving and critical thinking skills
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Ability to remain calm and focused under pressure
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Strong interpersonal and communication skills
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Accurate documentation and record-keeping
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HIPAA compliance
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Microsoft 365
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Recipient Rights
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Mental Health Code
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Medicaid Manual
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Regulatory compliance standards
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Integrity / Building Trust: Demonstrates ethical behavior and alignment with organizational values
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Customer Focus: Prioritizes client needs and builds strong relationships
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Continuous Learning: Actively seeks opportunities for growth and applies new knowledge
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Work Standards: Maintains accountability and high performance expectations
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Communication: Clearly conveys information in a way that engages and informs others
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Work is performed primarily in a crisis center environment
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Must be available for meetings or events outside standard business hours, as needed
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Must be able to meet the physical requirements of the position, with or without reasonable accommodation
Oakland Community Health Network is committed to building a diverse, inclusive, and equitable workplace. We are proud to be an equal opportunity employer and encourage applicants of all backgrounds to apply.
