Medical Receptionist / Patient Care Coordinator
The Eye Care Studio is looking for a friendly, motivated individual who loves working with people and wants more than just a job. We're seeking someone who is excited to grow with our practice, enjoys learning new skills, and takes pride in creating an exceptional experience for every patient who walks through our doors.
We are not a typical eye care office. Our practice is at the forefront of eye care technology, advanced dry eye treatments, and personalized patient care. We believe healthy eyes are an important part of overall health, and our mission is to help our patients—and our community—live healthier, happier lives.
Our team is supportive, positive, and passionate about continuous learning. If you're someone who enjoys building relationships, solving problems, and making a meaningful impact every day, we'd love to meet you.
What You'll Do
As the first point of contact for our patients, you'll play a vital role in creating a welcoming and professional experience from beginning to end.
Responsibilities include:
- Greet patients warmly and assist with check-in and check-out procedures, ensuring an outstanding first impression.
- Schedule appointments using our electronic health record (EHR) system.
- Verify insurance coverage and perform insurance eligibility checks.
- Collect payments, process billing information, and maintain HIPAA compliance.
- Maintain accurate medical records and ensure documentation is organized and complete.
- Answer and manage a multi-line phone system with professionalism and excellent phone etiquette.
- Assist with patient intake and help coordinate daily clinic flow for an exceptional patient experience.
- Support office operations through filing, data entry, and electronic record management.
- Collaborate with doctors and clinical staff to ensure accurate documentation and smooth communication throughout the patient's visit.
- Participate in ongoing training and continually develop new skills as our practice grows.
What We're Looking For
Medical experience is not required. We are happy to train the right person.
We're looking for someone who:
- Has exceptional customer service skills and genuinely enjoys helping people.
- Is warm, friendly, positive, and able to make others feel comfortable.
- Learns quickly and is excited to develop new skills.
- Has strong computer skills and the ability to learn new platforms.
- Communicates clearly and professionally in person and over the phone.
- Can multitask and stay organized in a fast-paced environment while maintaining attention to detail.
- Takes initiative and enjoys working independently while also supporting teammates.
- Is dependable, reliable, and takes ownership of their work.
- Brings a positive attitude and contributes to a supportive team culture.
- Enjoys problem-solving and finding ways to improve the patient experience.
- Is looking for a long-term career with opportunities for personal and professional growth.
What We Offer
- Paid training—we'll teach you everything you need to succeed.
- Opportunities for advancement as you grow within the practice.
- A supportive, encouraging team environment.
- The opportunity to work with cutting-edge technology and advanced eye care treatments.
- Meaningful work where you can make a difference in patients' lives every day.
- A workplace that values learning, excellence, compassion, and community.
If you're looking for a career where your work matters, your growth is encouraged, and your teammates genuinely support one another, we'd love to hear from you.
Please submit your resume along with a brief cover letter telling us why you're interested in joining The Eye Care Studio and what makes you a great fit for this role.
Pay: From $17.00 per hour
Work Location: In person
