Job Summary
We are seeking a dynamic and detail-oriented Service Writer Assistant to join our automotive service team. In this vital role, you will serve as the primary point of contact for customers bringing their vehicles in for maintenance and repairs. Your energetic approach will ensure a positive customer experience by accurately documenting vehicle issues, explaining repair options, and coordinating with technicians to deliver efficient service. Your automotive knowledge and exceptional customer service skills will drive customer satisfaction, repeat business, and overall shop success. This is an exciting opportunity for someone passionate about the automotive industry who thrives in a fast-paced, team-oriented environment. This job Is 4 -10 Fridays off Paid Holidays And Vacations . Monthly Bonus Program Based On GP%
Duties
- Greet customers warmly as they arrive and gather detailed information about their vehicle’s issues and service needs
- Write clear, comprehensive repair orders and work estimates based on customer descriptions and technician diagnostics
- Communicate effectively with technicians regarding vehicle repairs, parts needed, and estimated completion times
- Explain repair procedures and costs to customers transparently, emphasizing value through upselling additional services such as oil changes, tire rotations, alignments, or brake repairs
- Manage the flow of vehicles through the service lane to ensure timely completion of repairs
- Track vehicle progress and update customers on status throughout the service process
- Handle cash transactions accurately when applicable, including invoicing and payment processing
- Maintain detailed records of all customer interactions, repairs performed, parts used, and invoices for future reference
- Reconcile Tickets , Monthly Bills
- Promote additional services that enhance vehicle performance and safety while ensuring customer needs are met with integrity
Qualifications
- Proven dealership or automotive service management experience with a strong understanding of auto repair
- Familiarity with auto estimating software and automotive repair procedures including oil changes, brake repair, wheel alignments, tire service, suspension work, transmission repairs, diesel engine diagnostics, shocks & struts replacement, air brake systems, and auto body repairs
- Excellent customer service skills with the ability to communicate technical information clearly and professionally
- Strong sales aptitude with experience in upselling automotive services and automobile sales techniques
- Mechanical knowledge of vehicle maintenance practices across various systems such as transmissions and suspensions
- Ability to handle cash transactions accurately while maintaining professionalism under pressure
- Office / Clercial Experience a Must
Join our team to be a key player in delivering exceptional automotive care! We value energetic individuals who are eager to grow their careers in a supportive environment that emphasizes quality service and customer satisfaction. All positions are paid roles committed to fostering your professional development in the vibrant world of automotive services.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
Work Location: In person
