Title: Front Desk Receptionist
Location: Calabasas, California
Job Type: Part Time
Compensation: $18-19/hour
We're not a typical clinic.
California Brain & Spine Center exists for patients dealing with the neurological aftermath of injury — concussions that aren't resolving on the expected timeline, vestibular dysfunction after an accident, chronic migraines that haven't responded to standard treatment, dysautonomia and POTS, and the kind of symptoms that get dismissed elsewhere because "the imaging looks normal." We take those cases seriously, and we get results.
We're one of the few clinics in the region offering advanced neurological rehabilitation technology that most practices simply don't have. Our patients find us after exhausting other options. What we offer them is precision diagnostics, evidence-based neurological rehabilitation care, and a team that genuinely knows what they're doing.
Our team is collaborative, fast-paced, supportive, and united around a single mission — and that mission has real stakes. Our patients aren't coming to us for routine care. They're coming to us to get their lives back. That means results aren't optional here. They're the whole point. Every person on this team holds themselves to that standard: leading with a learner's heart, bringing compassion to every interaction, going above and beyond for the people in their care, and finding strength in working together. We don't just care about our patients. We are accountable to them.
That's the environment you'd be stepping into.
What we’re looking for.
You are the first person our patients interact with. And at a clinic like ours, that matters more than it does most places. This role is also operationally complex. It's not a phone-and-scheduling position. You'll manage personal injury workflows from intake through end of care, process payments across multiple methods, handle attorney correspondence, and keep the front office running at a standard that reflects the quality of care we deliver inside the clinic.
What you’ll be doing.
- Manage all inbound and outbound calls — new patients, existing inquiries, reminders, andthird-party requests
- Guide patients through the full care journey from consultation scheduling through discharge
- Manage the complete Personal Injury workflow — liens, attorney communication, PI payments, subpoenas, and case status follow-up
- Process payments accurately across standard fees, CareCredit, PI checks, and refunds; generate superbills and apply correct billing codes
- Handle front desk email communication, including PI correspondence and referral emails
- Manage supplement inventory, orders, and patient education on products
- Maintain accurate, HIPAA-compliant patient records
- Coordinate with clinical staff on patient flow and room readiness
- Provide HBOT and PEMF coverage during patient downtimes as needed
- Escalate patient concerns and urgent clinical needs to the appropriate staff
You'd Be a Great Fit If You
- Have at least 1 year of front desk or administrative experience in a healthcare or medical office setting
- Are proficient with EHR or practice management systems and comfortable learning new platforms quickly
- Communicate with warmth and professionalism — with patients of all backgrounds, and with attorneys and external partners
- Are detail-oriented and accurate — in documentation, in billing, and in how you follow through on commitments
- Can manage multiple moving pieces in a fast-paced environment without losing composure
- Take HIPAA compliance seriously and understand why it matters
Preferred: experience in a neurology or specialty clinic, bilingual in English and Spanish, familiarity with insurance authorization workflows, and experience managing high-volume scheduling.
What our Part-Time Employees Get:
- Flexible scheduling, perfect for those pursuing academic degrees.
- Team bonding events
- A collaborative team, fast-paced, supportive, and united around a common mission
- A high-accountability culture where the standard we hold ourselves to is directly tied to the results our patients get
- Direct mentorship from experienced clinical and operational leadership
If that sounds like the kind of role you're ready for, we'd love to hear from you. Send us your resume and a brief note on why California Brain & Spine Center and why now.
Pay: $18.00 - $19.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Professional development assistance
- Referral program
Work Location: In person
