Success Home Team is seeking an Operations Manager to serve as the operational heartbeat of our real estate company. We don’t just sell homes; we curate an elite service journey modeled after the world’s finest hospitality brands.
This role is a unique hybrid of high-stakes transaction management and luxury brand operations. You will be the integrator who works alongside our Brand & Client Experience Marketing Manager to ensure that our five-star brand promise is delivered from the first lead to the final signature at the closing table.
Compensation:
$50,000 - $65,000 yearly
Responsibilities:
Team Leadership & Growth
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As the business scales, hire, train, and mentor administrative staff.
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Instill a high-touch, high-standard customer service culture modeled after world-class hospitality principles.
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Create and enforce accountability systems that elevate performance across the
System Management and Enhancement
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Architect, implement, and continually refine all operational systems with luxury standard consistency and user-friendly simplicity.
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Serve as the high-touch liaison for our elite closing partners, ensuring a seamless closing.
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Ensure every system is documented, scalable, and aligned with a high-service brand experience.
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Deliver operational stability that mirrors the reliability of five-star hospitality: seamless, predictable, dependable.
Client Journey Oversight (Luxury Standard)
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Manage all contracts from signing through close with a Ritz-Carlton level of detail and anticipation.
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Ensure clients, agents, and partners experience flawless communication, clarity, and smooth transitions at every stage.
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Proactively prevent issues through operational foresight by anticipating needs before they arise.
Operational Documentation
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Systematize the Success Home Team playbook to ensure a repeatable luxury experience.
- Ensure the business can operate with the precision of a luxury brand even in your absence.
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organization.
Office & Vendor Relations
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Curate a five-star environment that reflects our brand's precision and warmth.
- Create an office culture that reflects a hospitality mindset, organized, welcoming, and meticulously maintained.
Qualifications:-
Experience in managing client relationships within the real estate, hospitality or similar industry.
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Ability to design and implement operational systems that enhance client experience.
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Strong organizational skills with the ability to simplify complexity.
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Excellent communication skills to maintain clarity and smooth interactions with clients, agents, and partners.
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Ability to anticipate client needs and proactively address potential issues.
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Experience in creating and maintaining a high-touch, luxury brand environment in an office setting.
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Commitment to personal growth and supporting the development of company leadership.
About Company
Welcome to the Success Home Team. Proudly serving St Paul, Minneapolis, and the 7-county Twin Cities metro.
Led by founders Jonas and Holly Stomberg, who bring over 20 years of experience, we deliver a clear strategy, proven results, and a high-touch client experience. We understand that buying or selling a home is a major life move, which is why our company is committed to supporting every step.
As we focus on system refinement and growth, we are actively searching for high-quality people to strengthen our operations and enhance our lead generation efforts.
We believe trust is built through consistency, care, and follow-through. If you are looking to be part of a team that is in the client's corner from day one to beyond closing, join us as we help clients: Buy smart. Sell for more. Move with confidence.
