Position Summary
The Ophthalmic Surgery Coordinator serves as a primary point of contact for patients undergoing ophthalmic surgery (including cataract, refractive, and glaucoma procedures), coordinating all aspects of the surgical journey from scheduling through post-operative follow-up. This role works closely with surgeons, clinical staff, ambulatory surgery centers (ASCs) or hospitals, and insurance carriers to ensure accurate, timely, and compliant surgical scheduling.
Key Responsibilities
- Schedule ophthalmic surgical procedures with surgery centers/hospitals, coordinating dates and times with surgeons, patients, and facility staff.
- Verify insurance coverage and obtain prior authorizations and referrals for surgical procedures, including IOL and biometry coding as applicable.
- Explain surgical financial responsibility, co-pays, and out-of-pocket costs to patients; collect deposits or payments as needed.
- Educate patients on pre-operative and post-operative instructions, required testing (e.g., biometry, A-scans), and clearance requirements.
- Order and track pre-surgical clearances from primary care or specialist physicians.
- Maintain accurate surgical logs, schedules, and physician preference cards; communicate changes promptly to all parties.
- Coordinate equipment, supply, and IOL (intraocular lens) ordering for scheduled cases.
- Serve as liaison between the surgeon, surgery center/hospital staff, billing department, and patients throughout the surgical process.
- Ensure compliance with HIPAA, informed consent procedures, and surgery center/hospital credentialing requirements.
- Follow up with patients regarding post-operative appointments and address scheduling-related questions or concerns.
- Assist with resolving scheduling conflicts, cancellations, and add-on cases in a timely manner.
Qualifications
- Minimum 2 years of experience in ophthalmic surgery coordination, surgical scheduling, or ophthalmic/optometric practice administration.
- Working knowledge of ophthalmic surgical procedures, terminology, and insurance authorization processes.
- Experience with EHR/practice management systems (e.g., Mod Med, Eyefinity,
- Epic, HealthNautica or similar) preferred.
- Strong organizational skills with the ability to manage multiple surgical schedules and deadlines simultaneously.
- Excellent verbal and written communication skills, with a professional, patient-centered approach.
- Knowledge of medical insurance verification, prior authorization, and basic CPT/ICD-10 coding as it relates to ophthalmic surgery.
- Ability to work collaboratively with physicians, clinical staff, and external surgical facilities.
- High school diploma or equivalent required; additional training in medical office administration, ophthalmic technology, or healthcare coordination preferred.
Preferred Skills
- Familiarity with ambulatory surgery center (ASC) scheduling and credentialing processes.
- Bilingual candidates are a plus.
- Modernizing Medicine (ModMed) experience a plus
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
