New York-Based Corporate Office
Supporting Assisted Living Communities in Georgia and Virginia
Travel Required
New York-based owner-operator of assisted living communities located in Georgia and Virginia. We are committed to operating warm, resident-centered communities while maintaining strong operational oversight, regulatory compliance, financial discipline, and support for our on-site leadership teams.
We are seeking an experienced Corporate Operations Manager to support the operations of our assisted living portfolio. This position is ideal for a healthcare operations professional who understands the day-to-day realities of facility leadership and is comfortable balancing financial oversight, resident care priorities, staffing considerations, physical plant needs, regulatory requirements, and census growth.
The Corporate Operations Manager will work closely with 5 facility administrators and report directly to ownership. This individual will also collaborate with the internal corporate team.
Position Summary
The Corporate Operations Manager is responsible for supporting and overseeing operational performance across the assisted living portfolio. This role requires a highly organized, accountable, and solutions-oriented professional who is comfortable working in a fast-paced environment with multiple competing priorities.
The successful candidate will provide guidance and oversight to facility administrators, monitor key operational and financial metrics, assist with maintaining compliance and consistency across communities, and travel to the communities approximately once per month and as operationally necessary.
Key ResponsibilitiesOperational Leadership and Administrator Support
- Serve as a corporate operational resource and point of accountability for six assisted living facility administrators.
- Support administrators in maintaining strong daily operations, resident-centered service, appropriate staffing practices, and community standards.
- Monitor operational challenges across the portfolio and assist with developing practical, timely solutions.
- Help ensure consistency in operational expectations, documentation, follow-through, and performance standards across all communities.
- Communicate regularly with ownership regarding facility performance, emerging concerns, priorities, and recommended action steps.
Budget and Financial Oversight
- Oversee and monitor operating budgets for six assisted living communities.
- Review facility-level expenses, including payroll, food, supplies, activities, maintenance, and other operating costs.
- Work collaboratively with administrators and the Corporate Controller to identify variances, manage expenses, and promote responsible financial operations.
- Monitor spending patterns and assist facilities in maintaining quality resident services within established budget expectations.
- Assist with developing financial accountability and budget awareness among facility leadership.
Capital Expenditures and Facility Maintenance
- Oversee facility capital expenditure planning, approval coordination, and project follow-through.
- Monitor preventative maintenance programs and help ensure that facility repair and upkeep needs are being identified and addressed appropriately.
- Interface with maintenance directors, outside vendors, and contractors regarding repairs, projects, pricing, timelines, and quality of work.
- Assist ownership in evaluating facility improvement needs, capital priorities, and operational impact.
- Maintain awareness of building conditions, safety concerns, presentation standards, and resident-impacting maintenance issues.
Census, Revenue, and Marketing Support
- Monitor facility census, occupancy trends, revenue performance, and progress toward established occupancy goals.
- Collaborate with administrators regarding local marketing efforts, referral relationships, outreach plans, lead follow-up, and conversion opportunities.
- Assist communities in identifying barriers to census growth and developing actionable plans to improve occupancy.
- Support a culture in which operations, customer experience, presentation, and marketing efforts work together to strengthen community performance.
Food Service and Resident Experience
- Oversee facility food ordering processes, weekly food budgets, and menu planning practices.
- Monitor food-related spending while supporting appropriate quality, consistency, and resident satisfaction.
- Work with administrators to maintain dining and resident experience standards that reflect our commitment to a comfortable, home-like environment.
- Assist in identifying operational opportunities that improve daily life for residents while remaining financially responsible.
Regulatory Compliance and Policy Oversight
- Monitor operational compliance needs across the portfolio and collaborate with General Counsel regarding emerging regulatory matters and state licensing requirements.
- Maintain and coordinate corporate-level facility policies and procedure manuals required by applicable state licensing agencies.
- Work with facility administrators to support timely implementation of policy updates, documentation requirements, and operational changes.
- Assist in preparing communities for surveys, licensing visits, corrective action follow-up, and other regulatory matters as needed.
Corporate Collaboration and Reporting
- Provide clear, timely, and organized reporting to ownership regarding facility operations, financial performance, maintenance needs, census initiatives, regulatory concerns, and administrator accountability.
- Collaborate with the Corporate Controller, General Counsel, Director of Human Resources, and Administrative Assistant on operational matters affecting the communities.
- Participate in problem-solving involving staffing, resident care operations, facility leadership, compliance, budgeting, and risk management.
- Maintain appropriate confidentiality and professionalism when handling sensitive operational, resident, employee, or financial matters.
Travel Requirements
- Travel from New York to the assisted living facilities located in Georgia and Virginia approximately once per month.
- Additional travel may be required based on facility needs, operational priorities, regulatory matters, projects, or urgent concerns.
- Candidate must be comfortable traveling independently and working on-site with facility leadership teams.
Required Qualifications
- Minimum of three years of management-level experience in healthcare operations, preferably within assisted living, personal care, skilled nursing, long-term care, or a hospital system.
- Prior experience as an Administrator, Executive Director, Regional Director, Multi-Facility Operations Director, Vice President of Operations, or similar healthcare leadership position.
- Minimum of three years of demonstrated experience with budgeting, expense oversight, and financial accountability.
- Strong understanding of healthcare operations as they relate to staffing, resident care, regulatory expectations, and facility performance.
- Experience working with multiple department heads, administrators, or operating locations.
- High level of proficiency in Microsoft Excel.
- Strong organizational skills and the ability to prioritize multiple operational needs in a fast-paced environment.
- Strong communication skills, sound professional judgment, and the ability to hold leaders accountable while also serving as a resource and support.
Preferred Qualifications
- Direct assisted living or personal care home operational experience.
- Multi-site or regional healthcare operations experience.
- Knowledge of facility maintenance, preventative maintenance planning, vendor oversight, or capital project coordination.
- Experience with state licensing surveys, healthcare policy manuals, or regulatory compliance processes.
- Familiarity with Dropbox, Google Workspace, AppFolio, and other operational or property management platforms.
Ideal Candidate
The ideal candidate is an experienced healthcare operator who is comfortable moving between financial oversight, facility operations, leadership support, resident care considerations, regulatory matters, and building needs. This person should be organized, responsive, practical, and able to develop strong working relationships with facility administrators while maintaining corporate expectations and accountability.
This role requires someone who understands that successful assisted living operations are built not only on strong budgets and systems, but also on well-supported leaders, safe and welcoming buildings, thoughtful resident experiences, and consistent follow-through.
Pay range listed is a good-faith estimate and may vary based on experience, credentials, relevant skills, and the specific needs of the position. Final compensation will be discussed during the hiring process.
Job Type: Full-time
Pay: From $80,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Garden City, NY 11530
