Reports to: Community Manager
FLSA status: Non-exempt
Purpose of Job: To assist the property manager with marketing the property to prospective residents, and to assist with resident retention.
Essential Job Functions:
MAXIMIZE REVENUE:
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Ensure that residents fill out all leasing paperwork completely, accurately and on time-Achieve an average closing ratio of 40%
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Ensure the timely collection of rents
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Enter resident activity into Appfolio accurately and in a timely manner-Maintain accurate prospective, current, and past resident files
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Provide customer service to prospective tenants including property tours, telephone inquiries, and performing move-ins.
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Ensure that vacant, model and target apartments are spotless, and that appliances and fixtures are in working condition.
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Track and follow up with prospective tenants utilizing traffic logs and guest cards -Assist with resident retention by helping organize resident activities, following up on service requests within 24 hours and handling resident complaints.
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Attend training seminars on a regular basis.
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Comply with all Fair Housing and Equal Housing Opportunity requirements.
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Other duties as assigned by the manager and assistant manager.OPTIMIZE CURB APPEAL:
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Promptly notify manager of safety concerns or deficiencies in property appearance-Ensure property is always free of litter
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Lightly clean leasing office area each morning (vacuum, wipe surfaces, clean glass)
Non-Essential Job Functions:
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Climb stairs to inspect above ground-level units.
Knowledge, Skills & Abilities Required:
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Bilingual
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Ability to work as a team player
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Ability to resolve conflicts
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Ability to multi-task
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Always demonstrates professional appearance and good hygiene
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Demonstrates customer service skills
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Demonstrates a desire for continuous professional development
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Always demonstrates ethical behavior and integrity
Qualifications:
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Two Years of Experience
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High School Diploma or equivalent
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A valid driver’s license, reliable transportation, and automobile insurance
Working Conditions:
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Approximately 50% in office environment using computer and phone
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Approximately 50% inspecting property grounds, including apartments, building structure, landscaping, signage which requires the ability to climb stairs and maneuver narrow walkways.
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May be required to work weekends
