Job Title: Customer Service Assistant
Job Summary
We are seeking a dependable and organized Customer Service Assistant to support daily office operations, provide excellent customer service, assist with order processing, and support the Quality Control department. This role helps ensure accurate order handling, responsive customer communication, and proper documentation across departments.
Key Responsibilities
Customer Service
- Answer phone calls and respond to emails professionally
- Assist customers with questions, orders, and basic issue resolution
- Provide order status updates and resolve routine customer concerns
- Route inquiries to the appropriate department when needed
Order Processing
- Enter customer orders accurately into the system
- Review orders for completeness, pricing, and accuracy
- Coordinate with internal teams to ensure timely fulfillment
- Track orders and follow up on delays or issues
- Maintain accurate order records and documentation
Quality Control Support
- Assist the Quality Control department with administrative and documentation tasks
- Help track and record quality issues, inspections, and corrective actions
- Coordinate communication between QC, purchasing, and customer service teams
- Support follow-up with suppliers or internal teams on quality-related matters
Office & Operations Support
- Prepare basic reports, correspondence, and spreadsheets
- Update customer, order, and quality-related information in internal systems
- Provide administrative support to internal departments as needed
Qualifications & Skills
- Strong communication and customer service skills
- High attention to detail and accuracy
- Organized, reliable, and able to multitask
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Bilingual in English and Spanish preferred
- Experience with order processing, ERP systems, or quality documentation a plus
Preferred Experience
- 1–2 years of office, customer service, order processing, or quality support experience preferred
Work Environment
- Office-based position with coordination across customer service, operations, and quality teams
Pay: $24.00 - $28.00 per hour
Application Question(s):
- How much experience do you have processing orders or working in an ERP system?
Experience:
- customer service, order processing, operations support: 1 year (Preferred)
Ability to Commute:
- Vacaville, CA 95688 (Preferred)
Work Location: In person
