The Breakfast Attendant is responsible for setting up, maintaining, and breaking down the complimentary hotel breakfast service. This role ensures all guests receive a warm welcome and enjoy a high-quality breakfast experience in a clean, professional, and efficient environment, contributing significantly to overall guest satisfaction.
Key Responsibilities
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Greet every guest entering the breakfast area with a warm, friendly, and professional demeanor.
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Anticipate guest needs and respond promptly to questions, requests, and comments regarding the food, beverage, or service.
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Maintain a positive, helpful attitude and ensure all guest concerns are resolved satisfactorily, escalating issues to the Front Desk or Manager when necessary.
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Ensure all food items (e.g., pastries, cereals, fruit, yogurt, breads) and beverage stations (e.g., coffee, juice, milk) are stocked, fresh, and visually appealing.
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Monitor food and beverage levels constantly and replenish items quickly to prevent shortages.
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Maintain proper food holding temperatures and practice \first-in, first-out\ (FIFO) inventory rotation.
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Perform light food preparation (e.g., making waffle mix, brewing coffee/tea).
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Maintain impeccable cleanliness and organization throughout the breakfast service, including the serving area, tables, and surrounding floor space.
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Clear and sanitize guest tables immediately after use.
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Wipe down counters, equipment, and surfaces regularly.
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Properly store or dispose of all leftover food items and supplies at the end of the service.
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Follow all local health and sanitation regulations, including proper handwashing and glove usage.
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Break down and clean all equipment, serving dishes, and the entire breakfast area immediately following the scheduled service end time.
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Complete a daily inventory checklist of all items used and communicate restocking needs to the appropriate manager.
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Report any maintenance issues, equipment malfunctions, or damaged serving items promptly.
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Ensure the kitchen/storage area is clean, secured, and ready for the next day's service.
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Experience: Previous experience in food service, hospitality, or a customer-facing role is preferred.
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Customer Focus: Exceptional interpersonal skills and a genuine desire to provide excellent customer service.
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Time Management: Ability to manage time effectively, prioritize tasks, and work independently with minimal supervision.
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Physical Demands: Must be able to stand for extended periods, walk, bend, lift, and carry items up to 25 pounds.
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Flexibility: Must be willing and able to work early mornings, weekends, and holidays.
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Certifications: Food Handler's Card or equivalent certification may be required by local health department standards (must be obtained within a specified time frame).
The well-being of guests is top of mind at Choice-branded hotels. Guests may experience a variety of new, improved cleanliness protocols and products. The Quality Inn® near Monument Health Rapid City Hospital gives you real value for your hard-earned money. Visitors can easily access national landmarks like the Badlands National Park, Crazy Horse Memorial and Mount Rushmore, as well as local attractions like Downtown Rapid City, Main Street Square and Black Hills Gold Factory. Our location in the medical hub of Rapid City allows our guest easy access to Monument Health entities, Black Hills Regional Eye Institute, Black Hills Surgical Hospital, and several medical offices in Rapid City.
Pay: $14.00 / hour
Benefits:
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Vision insurance
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Dental insurance
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Life insurance
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Employee discount
Job Type: fulltime, parttime
Schedule:
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Weekend availability
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Monday to Friday
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On call
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Day shift
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Holidays
Education: High school degree
Work location: On-site
