ESSENTIAL DUTIES AND RESPONSIBILITIES
Barista:
- Serve handcrafted espresso drinks, coffee, cocktails, and beer.
- Accurately process cash and credit card transactions through Catapult POS.
- Follow prescribed recipes and preparation techniques for drinks (alcoholic and non-alcoholic) and food items.
- Follow all food safety rules when preparing food offerings.
- Prepare food in accordance with the Department of Agriculture standards.
- Thorough cleaning of work space, public seating areas, storage areas and bathrooms.
- Wash dishes as part of a cafe-wide collaborative effort.
- Perform other tasks as requested by the ROCO Manager and/or Supervisor.
Customer Experience:
- Greet and interact with customers in a friendly way that shows you appreciate their patronage.
- Ensure customers are attended to with a high level of service and professionalism.
- Offer help without being asked. Be alert to the customer’s needs.
- Continually keep the customer in your sphere of awareness.
- Be familiar with ROCO policies and products in order to answer customer questions in a prompt and courteous manner, referring them to other staff when necessary.
- Practice positive, polite, and clear communication skills.
- Communicate customer feedback and any other important information to Supervisor and/or Manager.
QUALIFICATIONS
- Must hold an OLCC and Food Handlers Permit.
- Ability to maintain regular and consistent attendance and punctuality.
- Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
- Meet café operating policies and standards as outlined in Employment Handbook.
ESSENTIAL PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Stand and walk for entire shift, up to 6 hours.
- Reach with hands and arms.
- Walk, climb, balance and stoop.
- Lift and/or move up to 25 pounds frequently.
- Ability to tamp and maintain up to 30 lbs. of pressure on wrist, arm and shoulder.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
- Ability to learn quickly.
- Ability to understand and carry out oral and written instructions and request clarification when needed.
- Strong interpersonal skills.
- Ability to work as part of a team.
- Ability to build relationships.
To provide exceptional customer service while making handcrafted, quality beverages and preparing simple food orders.
