Description:
Reports to: Branch Manager
Supervises: N/A
Salary Grade: 11
Summary:
The Teller I serves as the face of the bank to customers and is responsible for performing a variety of duties related to customer transactions including providing superior customer service, preparing and maintaining various reports and records; and, promoting institution services.
Essential Functions & Responsibilities:
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Promptly acknowledges customers and maintains a friendly and courteous disposition; ensures that customers are satisfied with all transaction requests; maintains a professional image – by both phone and in person.
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Listens to customers’ needs and recommends appropriate banking products or services to meet their financial goals.
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Processes various financial transactions accurately and efficiently, including deposits, withdrawals, transfers and loan payments.
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Answers basic customer inquiries regarding service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
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Verifies customer identification and ensures compliance with bank policies and procedures.
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Balances drawer daily and maintains an accurate record of all transactions.
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Participates in promotional activities and campaigns to promote bank products and services.
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Participates in and promotes teamwork within the branch as well as bank-wide.
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Familiarizes customers with available banking tools meant to aid in banking efficiency, including telephone and internet banking, ATM banking and the mobile app.
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Adheres to all bank policies, procedures and regulatory requirements.
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Reports suspicious activities or potential security breaches to management.
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Completes annual required training within communicated timeframes.
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Performs other duties as required or requested.
Requirements:
Education & Experience:
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High school diploma or equivalent; some college coursework or degree in finance or related field is a plus.
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Previous customer service and cash handling preferred.
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Strong interpersonal and communication skills.
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Ability to multitask, prioritize tasks and work in a fast-paced environment.
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Proficiency in Microsoft Outlook and Adobe.
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Ability to maintain confidentiality; handle sensitive information with discretion.
Physical Requirements:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Office Setting.
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Adequate vision for significant amount of computer work.
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Required to stand, walk and sit; talk and hear (both in person and by telephone); repetitive use of hands and fingers to handle or feel objects or controls; reach with hands and arms.
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Occasional lifting.
