Job description:
Vine Homecare, Inc. is seeking a highly organized, energetic, and dependable Trilingual Care Coordinator/Scheduler to join our professional office team. The ideal candidate must be fluent in English and Creole and will coordinate and schedule ASAP, HMO, and private-pay cases.
Key Responsibilities
- Coordinate and perform all scheduling functions in accordance with company policies, client needs, employee qualifications, and caregiver availability.
- Assign qualified caregivers to all accepted cases and ensure that every authorized shift is filled.
- Notify the Team Leader promptly and request assistance when a shift cannot be filled.
- Respond quickly to caregiver call-outs, schedule changes, vacation requests, and other staffing issues.
- Work to prevent missed visits and service interruptions while supporting client satisfaction and agency operations.
- Provide caregivers with information regarding their schedules and explain applicable company policies and procedures.
- Document all changes involving client service hours, schedules, employee performance, client concerns, and communications with case managers, clients, and family members.
- Inform the Administrator or Office Manager of personnel issues, client complaints, scheduling concerns, emergencies, illnesses, and other situations that may affect clients, caregivers, or agency operations.
- Obtain a daily report from the On-Call Coordinator regarding scheduling and staffing activities that occurred outside regular business hours.
- Provide the On-Call Coordinator with an end-of-day report describing any changes from the established schedule.
- Contact the answering service at the beginning of each business day to obtain messages received after hours and confirm the employee assigned to on-call coverage.
- Handle all business calls and interactions professionally, accurately, respectfully, and efficiently.
- Respond promptly to questions from clients and referral sources regarding agency services, fees, and caregiver availability.
- Contact new clients to confirm their service start date, preferred schedule, and service-plan requirements.
- Follow up with clients after services begin to evaluate their satisfaction with the agency and assigned caregiver.
- Ensure that field staff are capturing visit information electronically. This includes capturing EVV via mobile devices or other available technologies in such a way that allows the visit to be auto verified.
- Verify authorized service hours and confirm that scheduled services were delivered to support timely and accurate billing.
- File incoming documents promptly and maintain the security and confidentiality of all HIPAA-protected information.
- Participate in the agency’s Quality Improvement Program and assist with ongoing data collection and reporting.
- Perform other scheduling and care-coordination duties as assigned.
Qualifications and Requirements
- High school diploma or GED required; an associate degree is preferred.
- Fluency in Haitian Creole, Spanish and English is required.
- Strong verbal and written communication skills.
- Basic computer skills and the ability to learn scheduling and healthcare software.
- Previous scheduling, home-care, healthcare, or customer-service experience is preferred.
- Strong organizational, time-management, and problem-solving abilities.
- Ability to manage multiple responsibilities accurately in a fast-paced environment.
- Excellent customer-service and interpersonal skills.
- Ability to work independently, demonstrate initiative, and meet established deadlines.
- Dependable team player with a strong “all hands on deck” attitude.
- Exceptional work ethic, professionalism, discretion, and attention to detail.
- Ability to remain calm and respond effectively to urgent scheduling and staffing issues.
Vine Homecare, Inc. is looking for a dedicated professional who is committed to ensuring that clients receive reliable, timely, and high-quality home-care services.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid jury duty
- Paid sick time
- Paid time off
- Vision insurance
Language:
- Haitian Creole, Spanish & English fluently (Required)
Ability to Commute:
- Danvers, MA 01923 (Required)
Work Location: In person
Job Type: Full-time
Pay: $26.00 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Language:
- Haitian Creole, Spanish & English Fluently (Required)
Ability to Relocate:
- Danvers, MA 01923: Relocate before starting work (Required)
Work Location: In person
