JOB TITLE: Care Coordinator -Check Out
REPORTS TO: Practice Manager
FLSA STATUS: Non-Exempt
JOB SUMMARY:
The Care Coordinator is responsible for greeting patients as they check out and offering them friendly and prompt assistance while coordinating the patient’s care.
QUALIFICATIONS/EDUCATION:
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2-3 years of related experience in a medical setting preferred.
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Strong people skills.
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Data entry skills.
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Attention to detail.
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Strong organizational skills and ability to multi-task effectively.
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Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties. Internet, document with Electronic Health Records and/or authorization system with minimal typing/spelling errors, send e-faxes and email.
CERTIFICATIONS/LICENSES:
ABILITIES/SKILLS:
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Basic computer skills to be able to recognize and understand our EMR System.
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Excellent communication, Customer Service, and telephone skills.
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Strong organizational skills and ability to multi-task effectively.
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Must be able to work independently with minimal supervision in a fast-paced environment.
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Able to respect and maintain patient confidentiality at all times and comply with HIPAA Regulations.
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Must be dependable and conduct him/herself in a professional manner.
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Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties.
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Must be able to follow policies and procedures.
SUPERVISORY RESPONSIBILITIES:
N/A
ESSENTIAL DUTIES/ RESPONSIBILITIES:
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Assist patients upon check out by reviewing the physician’s orders.
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Provides patients with orders and instructions as needed.
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Schedule patients for procedures such as endoscopy, colonoscopy, ancillary, etc.
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Inform patients if a clearance is required for their procedure.
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Assist patients with inquiries or concerns and ensure patients’ expectations are met.
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Coordinates any diagnostic test order by the physician.
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Scan superbills or any patient documents to the patient’s chart.
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Responsible that all patients have been checked out at the end of the day or marked as a no-show.
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Ensure that the daily close-out report matches the entries in ECW and forward the report to the billing department.
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Responsible for scheduling patient appointments in our system and informing patients if referrals or authorization are required for the following visit or procedure.
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Confirms patient’s appointments and sends text messages days prior to the visit.
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Answering incoming calls using the assigned telephone script in a professional, courteous and timely manner.
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Conducts all activities in a professional, polite, and courteous manner and abides by company policies and procedures.
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Perform any other duties as assigned.
We offer a competitive salary, Employee Health Insurance is covered at 100%. We also offer Dental, Vision, Life, and 401k Benefits.
