$1000 SIGN ON BONUS + FREE PARKING + MEDICAL 30 DAYS + INCENTIVES
Who We Are: French Quarter Inn is a luxury boutique, 50 room hotel just off Market Street in downtown Charleston. We are an intimate property with a singular calling: to make our guests and make our team members feel at home through genuine service and a passion for making other people’s lives better. Our top-rated property offers numerous complimentary amenities to our guests. Come join our team and make a difference each day !
Principle Responsibilities/Position Purpose: The primary responsibility of a Front Desk Agent/Concierge is to greet and register guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel . Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Provide high level of customer service
- Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
- Check in and out hotel guests in a confident, professional and friendly manner.
- Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
- Complete all items on appropriate (AM, PM, Third Shift) checklist by end of shift.
- Follow established key control policy.
- Ensures that yourself as a front desk employee are well presented (uniforms, personal hygiene etc.)
- Ensure proper credit policies are followed and verify credit limit report.
- Submit all lost & found articles accompanied by a completed lost & found report.
- Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services.
- Knowledgeable of fire and emergency procedures.
- Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
- Monitor room availability throughout the day.
- Review daily the selling status of the hotel using yield management system.
- Attend department meeting once a month.
- Performs all other duties as directed by immediate supervisor.
- Contact with other departments such as Sales, Housekeeping, Bell Staff, and Valet is crucial to ensure that hotel services are coordinated to provide the best in guest satisfaction.
Our Excellent Benefits Include:
- $1000 Sign On Bonus
- Free Parking
- Medical Benefits after 30 days
- Paid Time Off ( available after 90 days; 3 weeks earned/accrued over the course of 1st year of employment)
- Discounted Room Rates
- Tuition Reimbursement
- 401K fully vested after 90days
Job Requirements:
- Provide high level of customer service
- Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
- Check in and out hotel guests in a confident, professional and friendly manner.
- Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
- Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services.
- Must have a valid driver's license.
- Must have or be willing to obtain ServSafe Alcohol certification.
When you’re part of the French Quarter Inn family, benefits of the job come in many forms, from the good people you work with, to the beautiful location, and making memories for our guests.
The French Quarter Inn requires successful completion of a criminal background check upon offer of employment. This organization participates in E-Verify.
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Work Location: In person
