Come join a growing company with a great work environment and advancement opportunities!
This position is subject to all U.S. Department of Labor (DOL) laws and rules governing exempt/non-exempt qualifications. Per that rule, this position has been determined to be defined and classified as “Non-exempt”.
The salary range for this position is $34,000 - $37,000
Job Requirements/Skills
- Must have a working knowledge of consumer lending and collections.
- Must have an understanding of all Federal and SC state lending and collection laws, consumer loan documentation, and loan servicing requirements.
- Must have a proficient ability to process all payment options accurately, all loan services and loan documentation, system maintenance, issuance of checks, ability to download upgrades/enhancements/corrections.
- Possess the ability to perform administrative functions as needed.
- Be thoroughly computer literate.
- Understand and effectively carry out assigned duties with limited supervision.
- Have the ability to constructively and objectively handle stressful situations and individuals.
- Possess excellent communication, customer service, and interpersonal skills.
- Be a team player, have a positive attitude, and have the ability to handle a heavy workflow in an effective and efficient manner.
- Demonstrate organizational skills that ensure all functions are completed in a timely manner and that all report deadlines are met.
Business Development
- Support Branch Manager in achieving monthly volume goals.
- Solicit current customer base through telephone and mail solicitations.
- Support Branch Manager in the development of auto and retail sales finance dealers.
Delinquency Control
- Assist Branch Manager as directed to achieve delinquency standards as follows: current month late roll < 5%, total branch delinquency < 12%, charge-offs < 4.5%, cash collections 5%+.
- Collect past due accounts by written notices and phone calls as directed by Branch Manager.
- Collect charged-off accounts as directed by Branch Manager.
Lending Functions
- Prepares loan documents for closing.
- Breaks down loan files.
- Files loan files.
Administrative Functions
- Have overall responsibility of the cash drawer and perform the majority of cash drawer functions.
- Process, record, and make daily deposits.
- Post mail payments.
- Process deferments.
- Process adjustment of terms.
- Process paid-out loan papers.
- Process due date changes.
- File folders, notices, etc.
- Mail letters.
Profitability
Consumer Loan Operations Specialist is responsible for supporting the Branch Manager in the achievement of the annual profitability plan through:
- Developing loans
- Controlling expenses
- Selling credit insurance products
- Achieving cash collection goal
- Collecting fee income—late charges, deferment fees, and returned check fees
- Controlling charge-offs/bad debt expense.
Time Allotment
- 30% - Administrative/Payment Duties
- 35% - Collection Activities
- 30% - Lending and Business Development
Job Type: Full-time
Pay: $34,000.00 - $37,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Consumer Finance: 2 years (Required)
Work Location: In person
