JOB
Provide excellent customer service to all visitors at the Visitor Information Center and other locations offering visitor services. Possess full knowledge of all of Grapevine’s accommodations, attractions, dining and shopping opportunities, festivals, museums, galleries, cultural arts center, special events and all partner assets. Interact with guests, educate, inform and delight visitors from around the world. Investigate visitor needs and interests then direct them to Grapevine destinations with customized itineraries and touring ideas. Encourage guests to stay overnight and/or return to Grapevine.
EXAMPLE OF DUTIES
1. Possesses full knowledge of all Grapevine’s accommodations, attractions, dining, transportation options and shopping opportunities, festivals and special events. 2. Provides attention to visitor needs, maintains current tourism product knowledge and clearly communicates to visitors; provides visitors with resources and materials to enhance the visitor experience.3. Distributes information in-person, on the telephone and computer; provides information to all guests in a caring, professional and knowledgeable manner; maintains the brochure inventory of local and area attractions; logs visitor request activity in CRM software.4. Communicates information clearly about Grapevine’s tourism product, such as attractions, hotels, restaurants, wine tasting rooms, shopping, entertainment centers, historic sites, galleries and special events; records visitor counts, logs and reports to supervisor. 5. Provides assistance with special projects such as data entry, on-line research, phone coverage and other duties as assigned.6. Monitors digital event signage content and Tower security camera screens.7. Assists with quality control and accuracy checks of CVB Website.8. Answers all guests’ questions, concerns and assists with providing accurate information that goes beyond their expectations; assists with directions, maps, and literature needs - both paper and digital.9. Screens visitors and baggage; logs, checks baggage, stores and maintains the baggage storage area.10. Maintains “guest ready” appearance of the Visitor Center, work space and immediate public area at all times.11. Sells Grapevine branded souvenirs and attraction tickets.12. Performs related duties as directed when such duties are a logical and appropriate assignment to the position.13. Regular and timely attendance are required for this position.14. Interacts professionally and respectfully with the public, coworkers and others in the course of daily work.
SUPPLEMENTAL INFORMATION
The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and the job requirements change.
