HomeCare.com is the leading mobile and web platform designed to connect families with professional caregivers to take care of their loved ones. Our service is growing rapidly, and we are looking for enthusiastic team members that can grow with the company as our products and systems change to meet the needs of our clients. This is an amazing opportunity to join a fast-growing company.
HomeCare.com Setting a New Standard:
- Home care is a $75 billion dollar a year industry, comprised of more than 1.5 million caregivers
- 4x more experience than Caregivers from Traditional Providers
- Homecare.com offers a 4.75 rating which is the highest rated in the industry
- 100% pre-screened caregivers (licensed, background checked, insured and bonded)
A day in the life:
- Responsible for the day-to-day support and success of our client relationships
- Provide consultative solutions and drive long term value for our clients
- Be a voice for our clients in product development
- Helping new and existing clients use our products to their greatest success
- Provide friendly, useful, rapid-response phone, chat and email-based support to our clients
- Communicate with the leadership team to improve product functionality, resolve issues, and improve client satisfaction
- Discover potential opportunities from client contact and add services to help them meet their needs
- Escalate unresolved issues as required; maintain ownership of issues through resolution
- SCHEDULE: MONDAY-FRIDAY, 10:00 AM - 7 PM EST
Who you are:
- Previous experience in Customer Success (senior care & recruiting verticals are a plus)
- Extreme Ownership – own outcomes and take responsibility for the situation
- Ability to empathize and understand customer needs both verbally and in text
- Excellent written and verbal communication skills (internal and external)
- Problem-solving, decision-making skills and creative thinking skills
- A professional, positive demeanor with a go-getter attitude
- No fear when tackling large volumes of customer inquiries
- Strong computer skills and lightning fast on a keyboard across multiple screens and systems
- Meticulous attention to detail
- Ability to prioritize tasks while staying organized
- Calm demeanor with an underlying, proactive personality
- Ambitious, self-motivated, goal-oriented, and extremely driven
- Be comfortable in an ever-fluid environment of change for optimal results for clients and the business
What you’ll love:
- $20.00 per hour
- Comprehensive health insurance offerings
- Generous PTO
- 401(k) with company match – up to 3% and eligibility is 1-year of service and 1,000 hours worked
- Company-sponsored life insurance and short-term disability
- Company-provided laptop
- Tremendous growth opportunities to be with a thriving young company disrupting the HealthTech space
- 100% remote work flexibility
When you join our company, you’re not just accepting a job. You are making a career move.
HomeCare.com is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Applicants must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of employment visa at this time.
Pay: $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Parental leave
- Retirement plan
- Vision insurance
Application Question(s):
- Are you able to work the following schedule - MONDAY-FRIDAY, 10:00 AM - 7 PM EST?
- Have you successfully worked in a remote environment before?
Experience:
- Customer service: 2 years (Required)
Work Location: Remote
