Job Title: Call Center Representative
Location: Johnston, IA
Duration: 24+ Months (Contract/Temp with the possibility of extension)
Shift: 1st Shift (Monday to Friday, 7:00 AM to 6:00 PM)
Pay Range: $19.50/hr to $35/hr
Monday–Friday, 8-hour shift between 7:00 AM–6:00 PM CST
Work Arrangement: Onsite, with the option to work from home on Fridays
Job Description:
We are seeking a Call Center Representative II to provide excellent customer service and support to customers and dealers regarding online parts orders and products available for purchase through an e-commerce platform.
The ideal candidate is a dependable, confident communicator with customer service or call center experience who enjoys researching issues, troubleshooting problems, and helping customers find effective solutions. Experience with agriculture, equipment, parts, dealer support, or e-commerce is highly preferred.
Key Responsibilities:
Handle approximately 15–20 inbound customer and dealer calls per day.
Respond to occasional customer and dealer emails.
Assist customers with parts orders, product availability, purchasing questions, and order-related issues.
Research and investigate customer concerns to determine appropriate solutions.
Make occasional outbound calls to customers and dealers to provide updates and gather additional information.
Accurately document every customer interaction in the internal case management system.
Provide professional, confident, and courteous service throughout each customer interaction.
Work collaboratively with internal teams to resolve customer issues.
Maintain a strong understanding of products, services, and applicable support processes.
Participate in training and mentoring during the initial onboarding period.
Qualifications Required:
6+ months of customer service or customer support experience.
Call center/contact center experience preferred.
Excellent verbal and written communication skills.
Strong research, troubleshooting, and problem-solving abilities.
Comfortable handling a steady volume of inbound calls.
Strong attention to detail and accurate documentation skills.
Proficiency with Microsoft Office applications.
Professional, confident, and customer-focused communication style.
Proven dependability and solid work history.
Willingness to work occasional overtime and holidays.
Ability to work onsite in Johnston, IA, Monday through Friday.
Ability to work any 8-hour shift within the 7:00 AM–6:00 PM CST operating window.
Preferred:
Knowledge of agriculture, agricultural equipment, turf equipment, or utility vehicles.
Experience working with agricultural or technology dealer channels.
E-commerce customer support experience.
Parts, order processing, order management, or inside sales experience.
Experience using case management, CRM, or ticketing systems.
Bachelor's degree in Agriculture, Business, Engineering, Information Technology, or a related field.
Training:
Approximately 6 weeks of training and mentoring.
Training will be conducted on the 8:00 AM–4:30 PM shift.
Employees should expect approximately 3–4 months to reach full productivity.
Schedule:
The contact center operates Monday–Friday from 7:00 AM–6:00 PM CST.
Available 8-hour shifts may include: 7:00 AM–3:30 PM, 8:00 AM–4:30 PM, 9:30 AM–6:00 PM
Candidates must be flexible to work any 8-hour shift within the operating window.
(LH-R7)
#IND2
Pay: $18.00 - $19.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Referral program
- Vision insurance
Application Question(s):
- Do you have call center/contact center experience?
- Are you comfortable handling approximately 15–20 inbound calls per day?
- Are you proficient with Microsoft Office?
- Are you comfortable researching and troubleshooting customer issues?
- Are you available for any 8-hour shift between 7:00 AM and 6:00 PM CST?
- Are you willing to work occasional overtime and holidays, when required?
- Are you a US Citizen or GCH? If on Visa please mention the Visa Status.
- Are you ready for background check and drug screen in accordance with the local law and regulations?
- Please confirm your email address and contact number.
- Cube Hub payroll is "Bi-Weekly, we pay every-other-Friday. Are you Comfortable with Bi-Weekly payroll policy?
- What is your Expected Pay Range?
- Please share your Current Location, Street Address and Zip Code.
Ability to Commute:
- Johnston, IA 50131 (Required)
Work Location: In person
