General Position Summary
This position is responsible for performing equipment service support through field machine repair, technical assistance and/or over phone customer support functions. Position also requires close relationship with sales to assist in the promotion of all Amada Machinery America, Inc products through education and demonstration to current and potential customers.
Bonus Program in addition to base wages.
Essential Job Functions:
Service Support – 75%
- Schedule service and/or machine inspections per management request and supervisor direction.
- Perform service and/or machine inspections per company standards on all bandsaw and Milling machines as required.
- Document performed service/machine inspections per company policy on proper documentation.
- Inform customers of all service/machine inspection findings on proper documentation. Explain details and provide copies of written reports to authorized signer.
- Make repairs and/or minor adjustments to bandsaw and other equipment as ability allows and seek supervisor assistance when necessary.
- Communicate between all current/potential customers and management any issues or concerns on Amada service, sales opportunities or administrative issues.
- Make blade and machine recommendations with supervisory assistance at any and every opportunity possible.
- Perform application/Product training as needed or requested by supervisor.
- Perform “above and beyond” customer service per supervisory direction.
- Work with sales, dealers and other field service reps to promote products and services as requested.
- Always provide excellent customer service and company representation in all efforts knowing your actions will contribute to future sales and company growth.
- Always work and operate with safety as a first priority in each and every task assigned.
Other and Miscellaneous: 25%
- Answer phones in absence of other employees in service department.
- Seek constant improvement, more efficient and cost effective ways and means to process job duties.
- Perform special projects and other duties as assigned by supervisor.
- Maintain high ethical standards at all times.
- Report all irregular issues or problems to supervisor.
- Maintain good communication with supervisor, office staff and outside contacts.
- Comply with all company policies and procedures.
- Responsible for maintaining a clean and safe work area.
Pay: $58,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: On the road
