As a Team Member, you’ll be responsible for delivering exceptional customer service while maintaining the quality and efficiency of our wash operations. This hands-on role includes guiding vehicles into the wash tunnel, owning membership activities, and upholding cleanliness and safety standards to provide our customers with a top-tier experience.
Key Responsibilities:
Welcome Station and Sales Performance
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Provide excellent customer service with a friendly and professional attitude.
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Support sales and membership growth through consistent processes and knowledgeable guidance.
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Assist with member sign-ups, changes, and account management.
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Follow company policies related to pricing and discounts.
Wash Station Service
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Follow safety procedures and maintain a clean, organized wash area.
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Assist with vehicle preparation, including identifying preexisting conditions.
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Operate wash equipment safely and efficiently.
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Communicate effectively with team members and management regarding operational issues.
Convenience Station
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Engage with customers professionally to ensure a positive experience and encourage Google reviews.
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Manage member accounts, including cancellations, plan changes, and overall member experience (CX).
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Stock and organize detail centers to maintain accessibility and inventory accuracy.
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Empty trash cans regularly and maintain clean work areas.
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Maintain vacuum stations by checking for clogs and emptying canisters.
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Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to ensure a clean and safe environment.
General Duties
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Maintain professional conduct and adhere to uniform standards at all times.
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Perform opening and closing duties to ensure smooth operations.
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Clean and maintain the tunnel to ensure safety and operational efficiency.
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Prepare towels and other necessary materials to support daily operations.
#LI-DNI
If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.
