Description:
Customer Relationship Advocate, Bilingual (Spanish)
Location: Cedar Rapids
Department: Customer Care
Employment Type: Full-Time
Connect Communities. Grow Your Career. Make an Impact.
At ImOn Communications, we’re more than a technology provider, we’re a team of people passionate about keeping our community connected. As a Bilingual Customer Relationship Advocate, you will provide technical support through our customer care contact center, for both current and potential cable television, high-speed data (HSD), and phone customers, in both English and Spanish. This position requires teamwork and the ability to achieve customer satisfaction along with meeting department and company goals.
Schedule: Monday - Friday 10:00am - 7:00pm with rotating Saturday’s 8:00am -12:00pm.
What You’ll Do
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Assist customers with general service inquiries, account changes, billing information, and technical issues and offer our outstanding products to new and existing customers.
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Demonstrate active listening and effective communication to ensure a mutual understanding of customer's concerns.
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Represent ImOn Communications in a positive, professional, and ethical manner, working to exceed customer's expectations while minimizing need for further escalation.
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Take ownership and accountability that serves to facilitate successful outcomes per customer requests.
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Promote ImOn products and services based on a logical relationship to the customer's needs and in accordance with business goals.
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Analyze and solve problems regarding billing, service, or sales issues.
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Demonstrate punctuality and consistent attendance.
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MUST be able to work a flexible schedule.
What We’re Looking For
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Strong communication and customer service skills
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A positive, professional attitude, even in challenging situations
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Technical curiosity and a willingness to learn
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Dependability and attention to detail
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Ability to work independently and as part of a team
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Comfortable working outdoors and at heights (ladder work, crawl spaces, etc.)
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Strong leadership skills within a field environment
Requirements:
Minimum Requirements
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High School degree or equivalent
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At least 2 years of recent experience in a call-center environment.
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Fluent in the English and Spanish language.
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Proficient PC skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, etc.
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Excellent oral and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
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Excellent interpersonal and communication skills with the ability to work independently as well as part of a team.
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Demonstrated listening skills with the ability to obtain key information to assess customer needs and resolve service problems.
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Proven ability to maintain composure in stressful situations. Flexibility to work variable schedules and overtime as required.
Preferred Qualifications
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Telecommunications/Utility industry experience
Why Join Our Team
Career Growth: Structured advancement with company-supported certifications.
Training & Development: Comprehensive onboarding and ongoing learning to help you build technical and leadership skills.
Work with Purpose: Help families, businesses, and communities stay connected through reliable, high-quality service.
Team Culture: Join a supportive group of professionals who value safety, collaboration, and doing things the right way.
Performance Recognition: Earn advancement and rewards based on your quality, efficiency, and customer satisfaction results.
ImOn will hook you up with Company Benefits:
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Competitive pay
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Comprehensive health, dental, and vision insurance
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401(k) with company match
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Paid time off (vacation, holidays, and sick days)
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Company-provided tools, uniforms, and vehicle for field roles
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Employee discounts on services and partner programs
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Wellness and employee assistance programs
Ready to Get Started?
If you’re ready to take on a rewarding role that combines hands-on work, customer connection, and career growth, we’d love to hear from you.
Apply today and start building the network of tomorrow — with us.
www.ImOn.Net/Careers
ImOn Communications, LLC is an Equal Opportunity Employer
