Kanna CBD is on the hunt for a Dynamic Team Member to join our crew, creating exceptional customer experiences across Charlotte's vibrant cannabis scene. We believe in one simple truth: we are one team. Every role—from the cafe to production to the dispensary floor—is equally vital to our success, and we ensure that is recognized in everything we do.
In this full-time role, you won't just be a collaborative employee—you'll be a key part of our unified Kanna family. You'll float seamlessly, working across ALL of our locations, including our dispensary and cafe, ensuring every operation is supported.
Your schedule will be fluid, shifting week-to-week in terms of times, locations, and days (including weekends, though not every single one!). As a core part of our team, you'll be cross-trained to educate customers about our products, help them make informed decisions, and foster a welcoming, positive, and professional environment, no matter where you are working.
To genuinely recognize the contributions of every function, our compensation structure is designed to reward the efforts of our dispensary, production, and cafe staff equally. This reinforces our belief that no one role is more important than the other.
We're looking for genuine "people people" and team players—those who've never met a stranger and truly enjoy spending time with their teammates. The ideal candidate is passionate about hemp and cannabis, has a background in retail, and a knack for hitting sales targets.
Flexibility in your availability is a must-have, as we operate seven days per week. Your strong interpersonal skills, proactive customer service, and dedication to building positive client relationships are what will truly set you apart.
If you're enthusiastic about enhancing customer journeys, thrive in a role with built-in variety, and are committed to contributing to the success of a leading CBD brand alongside a great crew, let’s talk.
Essential Duties
- Actively work across Kanna Collective dispensary and lounge locations based on business needs.
- Provide outstanding customer service and sales support to drive sales, meeting and exceeding sales targets through product recommendation
- Educate customers about Kanna CBD’s wide range of products (flower, concentrates, edibles and more) , including their benefits, uses and proper dosage
- Guide customers through their purchasing decisions, ensuring a personalized and positive experience
- Build and nurture relationships with customers to encourage repeat visits and foster loyalty to Kanna CBD
- Process transactions accurately and efficiently using POS (Korona)
- Ensure the dispensary remains clean, organized, and inviting
- Maintain an in-depth understanding of all company and product offerings, staying up-to-date on new arrivals and industry trends
- Collaborate with teammates to create a supportive work environment that encourages communication and teamwork
- Adhere to all state and local regulations regarding cannabis sales
Minimum Qualifications
- 2+ years of retail or sales experience required, along with knowledge of cannabis products
- Willingness and ability to work flexible schedule, including weekends and holidays
- Reliable transportation
- Strong customer service skills and a friendly attitude
- Basic computer skills, including familiarity with POS systems and cash handling
- Ability to learn quickly about hemp and cannabis products
- A solid work ethic and a positive attitude while interacting with customers
- Flexibility to work varied hours, including evenings and weekends, as Kanna is open 7 days per week from 10am to 10pm.
- Must be 18 years of age or older.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions:
- Ability to lift and move up to 50 lbs, stand or sit for prolonged periods, and perform repetitive tasks
- Ability to sit, stand, stoop, crouch, reach and lift for long periods of time
- Reasonable accommodation(s) may be made to enable individuals with disabilities to perform essential functions
About the Company
The Company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.
All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact a management representative.
Pay: From $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
