Summary/Objective
As an Operations Manager for our company, you will take ownership of all customer accounts, maintain them ongoing and grow them to their full potential. Duties will vary from assisting with customer inquiries, managing employees, supply/equipment ordering, assisting in maintaining long-term customer relationships.
Essential Functions
- Ensure the inventory of supplies, materials, and equipment is adequate to meet foreseeable requirements.
- Ensure staffing is available to meet foreseeable requirements.
- Train and evaluate employees reporting to him/her.
- Ensure all supplies, materials, and work performed meets the quality & budgetary standards set by the company.
- Maintain the operating condition and security of all tools and equipment owned, leased, or rented by the company and under his/her control.
- Maintain an accurate and complete inventory of company materials, supplies, equipment and tools under his/her control and necessary for efficient job related operations.
- Conduct inspections as necessary to ensure company quality standards are maintained.
- Evaluate the performance of those employees reporting to him/her based on the standards of performance included in the position description, and discuss the evaluation with the employee.
- Cause regular training sessions to be conducted for employees on job procedures and safety.
- Conduct regular meetings with field Supervisors, Leads and reliefs to review ongoing work, procedures, problems, etc.
- Attend all training and or meetings given by Flagship Airport leadership team.
- Meet with the customer, in person or by telephone, on a regular basis to ensure the customer's needs are being met, and to solicit additional work outside the contract.
- Oversee all janitorial operations
- Managing supervisors who oversee the staff
- Managing floor crew
- Ordering janitorial equipment and supplies
- Responsible for the cleanliness of all customer accounts
- Managing job starts
- Managing safety program
- Managing operation budgets
- Up sell services to customers
- Conducts regular training sessions for employees on job procedures and safety
Knowledge and Skills
- Knowledge of proper use of equipment, materials and supplies used in maintenance work
- Must have excellent internal and external customer service skills
- Professional appearance and demeanor
- Ability to lead others and motivate people
- Ability to work individually and as part of a team; an intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills
- Microsoft Office skills, i.e. Excel, Word plus Gmail, Google docs , Google calendar
- Excellent written and verbal communication skills
- Telecommuting is NOT an Option
Education and Work Experience
- Bachelor's degree Operations Management, Business Management or Statistics or equivalent
- Five to ten years related experience and/or training; or equivalent combination of education and experience, preferably in the janitorial/facilities field.
Work Environment
- Fast paced office environment
- Safety glasses required while performing certain tasks
- High sense of urgency
- Small office environment
- The noise level in the work environment is usually moderate.
- Exposed to a combination of normal office type environments and shop environments.
- Regularly exposed to dust, odors, oil, fumes and noise.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, talk or hear. Physical requirements include stooping, standing, climbing and frequent lifting of a minimum of 40 lbs. of office and facilities equipment. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Under The Americans with Disabilities Act reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Work Authorization/Security Clearance
Authorized to work in the U.S.
Equal Employment Opportunity Employer
FlagShip is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Job Type: Full-time
Job Type: Full-time
Pay: $65,000.00 - $70,000.00 per year
Work Location: In person
