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BUSINESS CENTER MANAGER

Job Details

High School Diploma or equivalent. Associate’s Degree preferred.

4+ years’ distribution/logistics experience required.

Position Overview:

Oversees the entire distribution center operations, including financial responsibilities, business growth and administration. Responsible for the distribution center workforce.
Positions reporting to this position: Warehouse Specialist.

Responsible for the existing account base of the center, particularly in the area of major accounts.
Responsible for establishing and maintaining exemplary service levels within the operation. (KPI, Customer Service and reporting business results.
Manages operation expenditures to the current budget.
Ensures current business model is managed and optimized to compete in the marketplace.
Timely completes all reporting requirements and ensures they are received by the corporate office.
Create day-to-day budgets on labor and hours. Communicate these labor goals effectively with the Operations Manager & Logistics Supervisor.
Effectively Manage P&L to accommodate the location’s budget regarding, labor, hours, & warehouse utilization of space.
Manage changes with temp labor and find cost effective labor to support budget goals and operational needs.
Establish goals and hold the team accountable for team metrics, KPI’s, and performance.
Correspond with internal team to support carrier settlements, business results, and growth of the business.
Foster a supportive environment that is cohesive with JW Logistics 7 C’s of Culture
Hold monthly or quarterly meetings with team to communicate goals and expectations
Foster employee engagement by supporting employees through onboarding, offboarding, performance improvement, and employee recognition

Experience of transactional or dedicated transportation models

Demonstrated account management ability

Communication with team to demonstrate and set expectations to support the team and operations

Proactive communication with customers and direct reports

Professional attitude & work ethic with direct reports

Strong work ethic

Timely and accurately handling customer needs with care

Good time management skills

Flexible, willing to work in a changing environment.

Self-directed and self-motivated

Sense of urgency

Change management

Strong interpersonal skills

Organized, detail oriented

Ethical; respects confidentiality; trustworthy

Displays “whatever it takes” attitude

Creative and innovative

Displays a high degree of competency

Working Conditions: