NTT DATA Services currently seeks REMOTE Medicare Customer Service Representatives
to join our for a 11 month contract role.
Hours: Training Hours are 8AM-4:30PM CST. Working hours 7AM-8PM CST with a rotating weekend required.
Pay rate: $20.25 per hour
Position Summary:
As a
Rep II, Operations, you will support Medicare members, prescribers, and providers by processing coverage-related requests across
both phone and fax (offline) channels. This role integrates responsibilities previously segmented by channel (phone vs. fax) and line of business (Medicare Part D and applicable Medicare Part B processes), reflecting the organization’s
modularized training model in which colleagues progressively learn, practice, and apply end to end skills before fully transitioning to production work.
In this role, you will be responsible for accurate case setup, review, outreach, documentation, and timely resolution of requests in accordance with
Medicare guidelines, CMS-mandated timelines, and internal quality standards. You will demonstrate strong attention to detail, professional verbal and written communication skills, and the ability to problem-solve in a highly regulated, fast-paced environment. Work will be performed through a combination of inbound and outbound phone interactions and fax-based casework.
Required Skills:
- 1+ years working in a healthcare or pharmacy customer service focused role
- 1+ years customer service
- 2+ years MS office in an office environment
Essential Functions and Physical Requirements:
- Regular and predictable attendance.
- Ability to work mandatory overtime or extended workweeks when required.
- Ability to sit for extended periods at a computer workstation.
- Ability to type and use a mouse throughout the duration of the shift.
Education: Verifiable high school diploma or GED required
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is
($20.25 hourly ). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.
This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally-required benefits
About NTT DATA Services:
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
