Job Summary
We are seeking an energetic and highly organized Front Desk Manager to lead our guest services team at our vibrant Fitness Center. In this pivotal role, you will oversee the front desk operations, ensuring a seamless check-in experience for all guests. Your leadership will set the tone for exceptional customer service, guest relations, and operational efficiency. If you thrive in a fast-paced environment and possess a passion for working in an active and positive environment for self improvement , this is your opportunity to make a positive impact and elevate member experiences to new heights.
Duties
- Manage daily front desk operations, including guest check-in, membership sales and personal training organization
- Lead and motivate the front desk team to deliver outstanding customer service and uphold brand standards
- Handle guest inquiries, complaints, and special requests with professionalism and enthusiasm
- Oversee computer systems for health club management
- Conduct daily audits to reconcile daily transactions, ensuring accuracy
- Maintain accurate records of member information and training packages
- Perform daily cleaning tasks to keep facility to a high standard
- Foster a welcoming environment that promotes guest relations, loyalty, and positive reviews
- Maintain certification and insurance records for Fitness staff
- Qualifications
- Proven experience in front desk operations
- Excellent customer service skills with a friendly, professional demeanor
- Experience with audit procedures and cash handling processes
- Exceptional communication skills including phone etiquette and guest interaction techniques
- Ability to lead a team, manage multiple priorities, and resolve issues efficiently
- Team mindset and strong confidence
- Previous experience working in a multi faceted customer service role is required. We’re committed to supporting your growth in a dynamic setting that values energetic service excellence!
Pay: $22.00 - $24.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
