Job Overview
Join our dynamic team as a Bank Teller/Customer Service Representative, where you'll be the friendly face and trusted advisor for our valued customers. In this energetic role, you'll handle daily banking transactions, deliver exceptional customer service, and promote our financial products with enthusiasm. Your proactive approach will help build lasting relationships, ensure accurate cash handling, and contribute to the overall success of our branch. If you thrive in a fast-paced environment and enjoy helping others achieve their financial goals, this is the perfect opportunity for you!
Duties
- Process a variety of banking transactions including deposits, withdrawals, cashing checks, and loan payments with precision and efficiency
- Provide outstanding customer service by addressing inquiries, resolving issues, and guiding clients through banking products and services
- Promote and upsell financial services such as savings accounts, loans, and credit products to meet customer needs and enhance their banking experience
- Manage cash handling responsibilities accurately, including balancing cash drawers and performing debit & credit transactions using financial software
- Detect and prevent fraud by monitoring suspicious activity and adhering to security protocols during all transactions
- Support loan origination processes by assisting customers with loan applications and processing documentation efficiently
- Maintain strong customer relationships through effective relationship management techniques and personalized service
Requirements
- Proven experience in banking or retail sales with a focus on customer service excellence
- Strong knowledge of banking operations including cash management, cashiering, debits & credits, and basic math skills such as retail math and 10 key typing proficiency
- Familiarity with financial software systems used for transaction processing and record keeping
- Ability to perform detailed math calculations accurately under pressure
- Excellent communication skills to effectively engage with diverse customers and team members
- Demonstrated ability to handle sensitive information discreetly while adhering to fraud prevention protocols
- A proactive attitude with the motivation to upsell products and foster long-term customer relationships
Join us in creating a welcoming environment where customers feel valued and supported! We are committed to empowering our team members through ongoing training, growth opportunities, and a vibrant workplace culture dedicated to excellence in financial services.
Pay: $12.00 - $14.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid sick time
- Paid time off
- Vision insurance
Work Location: In person
