(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)
Thorough knowledge of complex federal, state and local laws governing public assistance and welfare reform;
Knowledge of basic human behavior and social problems;
Knowledge of social, economic, health and cultural factors which can serve as barriers to employment;
Knowledge of best practices in workforce development and case management;
Ability to communicate effectively, both orally and in writing;
Ability to make mathematical computations;
Ability to schedule, organize, and manage workload of self and others sufficient to meet deadlines;
Ability to read, interpret and apply program policies and procedures;
Ability to use automated technology to conduct research, to establish and maintain case records, and to produce correspondence and reports;
Ability to interpret and analyze data;
Ability to handle multiple deadlines, high volume of client contact, high caseloads, and competing priorities;
Ability to establish and maintain effective working relationships with clients, co-workers, other human service providers and the general public;
Ability to work well with clients and coworkers from various socio-economic and cultural backgrounds;
Ability to maintain professional ethics related to confidentiality of client information;
Ability to work in a team environment;
Ability to work effectively with people under stress;
Ability to provide excellent customer service;
Ability to identify clients in crisis and intervene to stabilize the situation;
Ability to identify client issues requiring referral to other human service providers (e.g., substance abuse, spousal abuse);
Ability to supervise the work of others effectively;
Ability to provide ongoing, timely, and constructive feedback to staff regarding case work;
Ability to develop, train, mentor, and motivate staff;
Ability to review cases for consistency, best practice, timeliness, accuracy and appropriateness of action;
Ability to accept changes in work assignments and environment;
Ability to recognize and implement best proactive approaches to service delivery;
Ability to make public presentations.
