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Before diving into the basics, understand advanced concepts related to Ermi's products and services.
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Gain preliminary practical skills in handling and understanding Ermi devices.
Tasks:
1. Research and Training:
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Learn about the Flexionater Plus Devices and Internal Rotation Kit.
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Understand the basics of marketing strategies, routing, planning, and conducting in-services.
2. Salesforce Proficiency:
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Familiarity with detailed aspects of Salesforce, including advanced functionalities.
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Start basic training on converting processes from other systems to Salesforce.
3. Device Certification:
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Basic training on setting up devices, fitting a patient, and repacking devices.
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Observe device functionality and common troubleshooting scenarios.
Part 2: Ermi 101 - Main Training Phase
Duration: July 15-19
Objectives:
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Provide comprehensive knowledge about all aspects of the company, suitable for sales staff.
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Equip interns with the necessary skills and knowledge for effective contribution to the team.
Tasks:
1. Company Induction and Product Knowledge:
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This is an overview of the company's mission, product lines (including competitors), and terminology related to motion loss and injuries.
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Detailed learning about Ermi devices and their interactions with clinicians.
2. Salesforce Integration:
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Learn to create and manage reports and dashboards within Salesforce.
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Convert at least one process from a non-Salesforce system to Salesforce under supervision.
3. Manufacturing and Warehouse Exposure:
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Understand and participate in warehouse processes such as shipping, receiving, refurbishment, and quality control.
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Learn about the requirements for setting up a new warehouse location.
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Participate in ensuring manufacturing processes align with the Quality Management System.
4. Design and Prototyping:
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Engage in product development teams to contribute to design improvements.
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Hands-on prototyping of various devices like Cold Therapy, Shoulder Flexionater Plus, etc.
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Work alongside Ed Dittmar to understand shop equipment and part fabrication.
5. Quality Management:
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Gain a basic understanding of the Quality Management System.
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Assist in auditing and ensuring R&D processes are appropriately documented and adhered to.
6. Clinical Studies and RKT:
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Optional involvement in clinical studies or design updates for the Robotic Knee Testing device, if interested.
Expected Outcomes:
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Develop a robust understanding of Ermi's product lines and operational processes.
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Acquire practical skills in device handling, Salesforce operations, and primary manufacturing tasks.
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Enhance capabilities in product design and quality assurance.
