About Wags n Whiskers:
We are Wags n Whiskers ("WnW"), a fast-growing owner-operator group of 16 pet care facilities. It was founded by four partners who shared a dream of entrepreneurship and a vision to build a network of high-quality centers.
WnW is self-funded by the founders and is not backed by private equity or institutional investors. We believe this aligns us strongly with the family-oriented culture cultivated at previously independently owned pet facilities that are now part of our network. Our organization is decentralized and our managers are foundational to our culture and process building.
If you are looking for a leadership role within an entrepreneurial environment while making an outsized impact in a growing organization in a socially impactful industry, you’ve come to the right company.
www.wnwpets.com
Position Summary:
The Regional Manager is responsible for leading and supporting multiple locations throughout the Greater Indianapolis region. This role partners with General Managers to drive operational excellence, financial performance, exceptional customer service, and the highest standards of pet care. The Regional Manager provides leadership, coaching, and hands-on support while ensuring each location operates efficiently and consistently.
Key Responsibilities:
- Lead, coach, and support General Managers across multiple locations.
- Drive operational performance, profitability, and achievement of regional goals.
- Oversee staffing, recruiting, training, and team development.
- Ensure outstanding customer service and strong client retention.
- Maintain the highest standards of animal safety, facility cleanliness, and company compliance.
- Manage labor, scheduling, and operational efficiency.
- Coordinate facility maintenance and repairs.
- Build relationships with local businesses and community partners.
- Analyze business performance and implement improvements.
- Provide hands-on leadership and operational support when needed.
Desired Qualifications:
- Passion for pets and exceptional customer service.
- Multi-unit management experience.
- Proven success leading teams and driving business results.
- Strong leadership, communication, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience recruiting, coaching, and developing high-performing teams.
- Willingness to travel throughout the region.
Why join us?
- Competitive salary and bonus opportunities
- Health, dental, and vision insurance
- Paid time off and paid holidays
- 401(k)
- Leadership development and career growth opportunities
- Mileage reimbursement for travel
- Supportive, collaborative, pet-focused culture
Physical Requirements
The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential functions of this position:
- Regularly stand, walk, bend, stoop, kneel, and move throughout pet care facilities.
- Frequently use hands and arms to handle equipment, supplies, and interact safely with animals.
- Occasionally lift, carry, push, or pull up to 50 pounds.
- Work in both indoor and outdoor environments and tolerate varying temperatures and weather conditions.
- Safely handle and work around animals of varying sizes, breeds, temperaments, and activity levels.
- Visually observe and audibly monitor animals, employees, customers, and facility operations.
- Travel regularly between assigned locations and perform site visits as business needs require.
- Respond appropriately to emergency situations involving animals, employees, customers, or facility operations.
Reasonable accommodations will be provided in accordance with the Americans with Disabilities Act (ADA) and applicable federal, state, and local laws to enable qualified individuals with disabilities to perform the essential functions of this position.
Apply today and help us make a difference every day!
Job Type: Full-time
Pay: From $75,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Indianapolis, IN (Required)
Work Location: On the road
