Job title : Desktop Support Technician – Level 2
Location: Wilkes - Barre, PA
Employment Type: Contract (Long term)
Job Summary:
We are seeking a skilled Level 2 Desktop Support Technician to provide hands-on technical support for end users, hardware, software, and desktop environments.
Responsibilities:
· Provide Level 2 technical support for Windows desktops, laptops, applications, and peripherals.
· Troubleshoot and resolve hardware, software, network, and connectivity issues.
· Install, configure, image, and maintain computers and mobile devices.
· Support printers, scanners, docking stations, and other peripherals.
· Manage user accounts, access, and basic Active Directory tasks.
· Document incidents, resolutions, and asset information in the ticketing system.
· Escalate complex issues to appropriate technical teams.
· Provide excellent customer service and onsite/walk-up support.
Requirements:
· 2+ years of desktop/IT support experience.
· Strong Windows troubleshooting and hardware support skills.
· Experience with Active Directory and ticketing systems.
· Good communication and problem-solving skills.
· Ability to work independently and in a fast-paced environment.
Pay: $20.00 - $22.00 per hour
Work Location: In person
