The General Manager leads and directs all aspects of the business to ensure profitability and growth. This role oversees daily operations, develops strategic plans, and fosters a high-performance culture. The General Manager drives business development, manages customer relationships, and ensures operational excellence. This position is critical for the overall success and strategic direction of the company.
- Manages the profit and loss (P&L) statement, analyzing financial performance and implementing strategies to improve profitability.
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Develops and manages the annual budget, ensuring alignment with strategic goals and monitoring expenditures.
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Leads financial planning activities, forecasting future performance and identifying opportunities for growth.
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Builds, mentors, and manages a high-performing team, fostering a positive and collaborative work environment.
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Develops and implements strategic plans to achieve business objectives, monitoring progress and making adjustments as needed.
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Oversees all aspects of operations, ensuring efficiency, quality, and compliance with company policies and procedures.
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Ensures exceptional customer service, addressing customer concerns and building strong relationships.
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Manages the sales team, setting sales targets, monitoring performance, and implementing strategies to increase sales.
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Identifies and pursues new business opportunities, expanding the company's market presence and customer base.
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Conducts performance reviews, provides feedback, and develops individual development plans for team members.
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Handles hiring, training, and work direction for all direct reports.
- Bachelor's degree in Business Administration, Management, or a related field.
- Minimum of 5 years of experience in a management role with P&L responsibility.
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Proven track record of success in strategic planning, operations management, and business development.
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Experience in sales management and customer service.
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Familiarity with Marriott Software System
- Strong knowledge of P&L management, budgeting, and financial planning.
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Excellent team leadership and performance management skills.
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Proficiency in strategic planning and operations management.
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Exceptional customer service and sales management abilities.
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Strong business development acumen.
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Excellent communication, interpersonal, and problem-solving skills.
- MBA or other advanced degree.
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Industry-specific experience.
- Ability to work in a fast-paced environment.
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Ability to travel as needed.
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Prolonged periods of sitting at a desk and working on a computer.
