We are looking for a motivated and compassionate full-time Front Desk Receptionist to join our team at an upscale medical spa in Berkley, Michigan. As a Front Desk Receptionist, you will be an integral part of our team of experts providing our clients with first-rate support and customer service.
Position Requirements:
- Ability to multitask and pay attention to detail.
- Capacity to work effectively and efficiently in a fast-paced, opulent setting.
- Must be passionate and have outstanding customer service abilities.
- Excellent computer, communication, and listening skills; * Must be a team player; * Enjoy working with people and have an extroverted disposition. Saturday and nighttime availability are required.
Duties and Responsibilities:
- Arrive on time for work and keep a regular, consistent attendance record.
- In accordance with standard operating procedures, open and close the spa appropriately each day.
- Schedule, modify, and cancel spa appointments with accuracy.
- Greet and acknowledge each person who enters and exits the spa.
- Ensure that corporate policy is followed in handling the check-in, check-out, and payment procedures.
- Give thorough explanations of spa services, packages, treatments, and operating hours to callers and visitors.
- Assert total guest satisfaction by providing accurate, pertinent, and prompt responses to all requests from guests
- Provide accurate, appropriate and immediate responses to all requests by guests, ensuring
complete guest satisfaction.
- Uphold complete confidentiality in all guest affairs in compliance with corporate policy.
- Keep your workspace neat, stocked, and orderly.
- Participate in staff meetings and training on a regular basis
- Help with any aspect of spa operations as needed by management
- Attend training sessions and staff meetings regularly.
Experience Requirements:
- Minimum of 1 year of experience as a Front Desk personnel or as Customer Service representative
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40.0 per week
Schedule:
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Berkley, MI 48072 (Required)
Work Location: In person
