HVAC Service Manager
Air Pro Heating and Air
8434 Fenton St Ste 300
Chula Vista, CA 91914
Full-Time
Job Overview
Air Pro Heating and Air is seeking a high-performance HVAC Service Manager to lead, coach, and develop our technicians into top-performing service advisors.
This is not a dispatch or desk-based management role. This is a remote job, the majority of your time will be spent in the field working directly with technicians through ride-alongs, hands-on coaching, and training. Everything in this role focuses on improving technician performance, increasing maintenance agreement enrollments, generating 5-Star reviews, delivering outstanding customer experiences, and producing profitable service revenue. The Service Manager will also oversee the Maintenance and Warranty departments to ensure consistent service quality and strong customer satisfaction.
If you are passionate about developing technicians, improving performance, and building a high-performing service department, we want to hear from you.
This Is a Field Leadership Role (Not a Desk Job)
The majority of your time will be spent in the field with technicians, not sitting behind a desk. You will:
- Conduct ride-alongs with technicians
- Observe real service calls
- Coach technicians on diagnostics, communication, and option presentation
- Deliver hands-on training and skill development
- Reinforce company service standards in real customer situations
Core Mission of the Role
Develop technicians into high-performing advisors who:
- Deliver excellent customer experiences
- Identify system opportunities and present solutions
- Increase maintenance agreement enrollments
- Generate 5-Star reviews
- Produce profitable service revenue
Success is measured by technician performance and department results.
Key Responsibilities
Service Department Leadership
- Drive technician revenue performance and accountability
- Improve average ticket, turn rates, and department efficiency
- Develop technicians’ diagnostic and communication skills
- Ensure technicians perform complete system evaluations on every call
- Maintain weekly technician performance scorecards
- Monitor maintenance agreement sales and retention
- Track and encourage 5-Star reviews from customers
Maintenance & Warranty Department Oversight
- Oversee daily operations of the maintenance and warranty teams
- Ensure maintenance visits follow company inspection standards
- Monitor warranty calls to ensure proper diagnosis and resolution
- Maintain high levels of customer satisfaction
- Identify opportunities to strengthen the maintenance program
Technician Coaching & Development
- Conduct weekly one-on-one coaching sessions with technicians
- Review performance metrics and identify missed opportunities
- Roleplay service and sales conversations
- Provide real-time coaching and performance feedback
Ride-Alongs & Field Training
- Conduct weekly ride-alongs with technicians
- Evaluate technician performance including:
- Inspection process
- Customer communication
- Option presentation
- Professionalism and confidence
- Pricing integrity
Most service department revenue issues are training and behavior issues, and this role focuses on correcting them.
Team Meetings & Training
- Lead weekly team training meetings
- Review performance leaderboards
- Recognize top performers
- Conduct skill-based training sessions
- Facilitate roleplay scenarios to improve communication and sales skills
Accountability & Performance Tracking
Maintain weekly technician scorecards tracking:
- Total weekly revenue
- Average ticket
- Turn rate
- Opportunities created
- Maintenance agreement enrollments
- 5-Star reviews
- Callback rate
- Customer satisfaction
- Documentation and inspection compliance
Who This Role Is For
Ideal candidates:
- Love coaching technicians and developing talent
- Enjoy being in the field with the team
- Use KPIs and data to drive performance
- Believe technicians should act as trusted advisors
- Want to build a high-performing service department
Who This Role Is NOT For
This role may not be the right fit if you:
- Prefer a desk-based management job
- Avoid holding technicians accountable to performance standards
- Are uncomfortable discussing revenue goals and KPIs
- Prefer focusing primarily on dispatching or administrative tasks
Qualifications
- 5+ years HVAC service experience
- 2+ years HVAC leadership or management experience
- Strong understanding of HVAC diagnostics and system performance
- Experience coaching technicians and improving performance
- Strong communication and leadership skills
- Ability to analyze KPIs and implement performance improvements
Compensation
Salary: $65,000 – $120,000+
Additional compensation includes performance-based bonuses tied to service department performance and revenue growth.
Benefits
Air Pro Heating and Air offers a strong benefits package including:
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan with company match
- Paid time off
- Company phone
- Company laptop
- Career growth opportunities
Apply today and help us build one of the best HVAC service teams in San Diego.
Pay: $65,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Retirement plan
- Vision insurance
Work Location: Hybrid remote in Chula Vista, CA 91914
