Shift Lead Position
The Shift Lead is responsible for supporting the smooth and efficient operation of the lounge during shifts. In addition to completing all normal job duties, the Shift Lead helps keep the team organized, productive, and engaged while ensuring the lounge remains stocked, clean, and ready to serve customers.
Key Responsibilities
- Complete all normal duties and responsibilities of the position.
- Help keep the team motivated, productive, and actively working throughout the shift.
- Provide direction to team members when needed and help ensure assigned tasks are completed.
- Help identify tasks that need to be completed during slower periods and ensure the team stays productive.
- Monitor stock levels and keep frequently used items stocked and readily available.
- Communicate low-stock and out-of-stock items to the manager in a timely manner.
- Help maintain cleanliness, organization, and overall readiness of the lounge.
- Help ensure team members are following company policies, procedures, and customer service expectations.
- Communicate customer concerns, operational issues, or employee concerns to the manager when needed.
- Lead by example by maintaining a positive, professional, and team-focused attitude.
- Support the manager in maintaining an efficient and positive shift.
Qualifications
- Must be 18 years of age or older.
- Previous experience in a lead, supervisory, or similar position is preferred.
- Must demonstrate reliability, initiative, strong communication skills, and the ability to work well with a team.
- Must be able to confidently help direct the team and make decisions within the responsibilities of the position.
Position Expectations
The Shift Lead is expected to take initiative, recognize what needs to be done, and help the team stay on track without waiting for direction. This position does not replace the manager and does not include disciplinary or management responsibilities.
Pay: From $16.00 per hour
Work Location: In person
