Job Title: Operations Coordinator (Admin + Dispatch + Customer Success)
Company: Core Services Hood Cleaning
Location: San Diego, CA (In-office)
Job Type: Part-time → Full-time
Pay: $21–$30/hr DOE
Job Description
We're not looking for someone to answer phones. We're looking for the person who runs the room.
Core Services Hood Cleaning is one of the fastest-growing commercial kitchen service companies in San Diego. We keep restaurants safe, compliant, and running — and right now, we need the organized, sharp, calm-under-pressure person who becomes the backbone of our entire operation.
If you're the one your friends and coworkers call when they need something done right, keep reading.
What You'll Own
This isn't a checklist job. You'll have real ownership across four areas:
Customer & Front Line
- Answer every inbound call and text — same-day, every time
- Onboard new clients and set expectations that make them loyal for years
- Proactively reach out to existing clients to keep relationships strong
- Follow up on Google reviews after completed jobs
Scheduling & Dispatch Support
- Manage the lead sheet from intake to close — nothing falls through
- Build and distribute the weekly job schedule alongside our Field Manager
- Handle reschedules and re-services before they ever reach the owner
- QC our job software (FieldRoutes) daily: jobs closed out, photos uploaded, billing correct
Finance & Back Office
- Run biweekly payroll accurately and on time
- Track and follow up on outstanding receivables and declined cards
- Manage insurance renewals, certificates of insurance, and claims
- Keep receipts and records flowing to the accountant
People Operations
- Help onboard new technicians — paperwork, systems access, first-day experience
- Post and manage job ads, screen applicants, and schedule interviews
- Keep the KPI dashboard current for weekly leadership review
What Success Looks Like in 90 Days
- The owner's phone volume is cut in half
- Zero missed lead follow-ups — the lead sheet is always current
- Payroll and the cash tracker run without the owner touching them
- FieldRoutes is clean: every job closed out with photos and documentation
Who You Are
- Ridiculously organized. You close loops without being reminded
- Warm and confident on the phone. Customers trust you fast
- Tech-comfortable. You pick up new software quickly (we use FieldRoutes, QuickBooks, GoHighLevel)
- Numbers don't rattle you. Payroll and cash tracking feel like your comfort zone
- A self-starter. You want ownership of your role, not someone watching over your shoulder
Nice to have: Experience in field services, dispatch, bookkeeping, or office management. Bilingual English/Spanish is a real plus.
Why This Role
- Direct line to the owner — your work moves the business every day
- Ground floor of a company growing fast across San Diego
- Real variety, real ownership, real impact
- Clear path to Operations Manager as we scale to multiple crews and markets
The Details
- 20–30 hours/week to start, with a clear path to full-time
- $21–$30/hr depending on experience
- San Diego, CA — in-office with some hybrid flexibility
How to Apply
Send your resume and answer this one question: What's something you've organized or fixed at a previous job that no one else noticed was broken?
Applications with a personal note get read first.
Pay: $21.00 - $30.00 per hour
Work Location: In person
